Job Description

A well-established concern within the retail / restaurant industry is seeking to employ an Operations Manager that will be responsible for the optimal performance of the group. A tertiary qualification is essential, coupled with min 8 years relevant experience.

Requirements:

• Tertiary degree level qualification essential, with major in business, marketing or finance discipline preferred. Post graduate qualification (MBA) highly regarded.
• Commercially astute, with the ability to fulfil budgeting and forecasting functions for business growth.
• Sound understanding and knowledge of service department functions and ability to maximize same for designated territory.
• At least 8 years Operational Management experience.
• At least 3 years operating at Senior leadership level, and leading a team.
• Previous experience with multi-national preferred.
• Ability to formulate and analyse financial data essential.
• Sound management level planning, directing, leading, and controlling skills.
• Excellent interpersonal and communication skills.
• Strong Coaching and Influencing Skills with high emotional and cultural intelligence.
• High work ethic.
• Understanding that the role covers all trading hours of the business.
• Growth mindset with a view to continuous personal and business improvement

Key Responsibilities:

• To promote the Companyxe2x80x99s mission, goals and code of conduct and act as a role model for the advancement thereof.
• Deliver Regional Plan and Budget designed to meet companyxe2x80x99s Annual Operating Plan targets. Specifically recommend sales and growth targets by restaurant. Manage approved Plan and Budget.
• Develop and implement action plans to ensure continued progress in all elements of People Development, Compliance, Customer Experience, Restaurant Excellence and Sales & Profit Growth, as well as Innovation, Leadership and Continuous Improvement.
• Evaluate performance of designated positions
• Implement company programmes and communicate company strategies and objectives clearly and effectively in line with programs developed by Finance&Planning, People&Culture, Operations&Marketing, Development and BI&Digital Team. This includes planning and directing changes with regards to staffing and reporting relationships.
• Ensure that company assets, facilities and equipment are managed efficiently, maintained properly and operated cost effectively.
• Lead, motivate and oversee designated Training & Development Plans
• Maximise sales opportunities and market development activities.
• Ensure OHS compliance and reporting of any criminal activity, property loss and or damage and take appropriate action as and when required.
• Partnership expectation
• Maintenance of a performance driven culture

Helderberg Personnel