Operations Manager
Pretoria, Gauteng, South Africa
Job Description
Minimum Requirement
- Industrial Engineering degree.
- Excellent English skills, with a neutral accent.
- CRM system experience (Salesforce).
- Conflict management.
- Understanding of sales, conversion rates.
- Process adherence, concerning software and hardware.
- BCEA.
- Managing and implementing poor performance.
- Responsible for ensuring the optimal functioning, procedures, systems, and data of the contact centre, which will include daily operations, capacity planning, and reporting.
- The contact centre is responsible for selling products and providing support services on the devices to our customers, based in the US.
- Team management.
- Sales reporting.
- Operational reporting in call and contact centres.
- Customer relations.
- Working within a digital environment.
- Process optimisation.
- Training.
- Supporting hardware devices.
- Stakeholder management.
- International exposure would be beneficial.
- Excellent English skills, with a neutral accent.
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Job Detail
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Job IdJD1286906
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPretoria, Gauteng, South Africa
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EducationNot mentioned