Responsible for the effective management of all Contract Managers (junior and senior) and all other commercial staff reporting to you
Always ensure that an adequate staff compliment is available, to deliver exceptional customer service (recruiting and selection of qualified employees and adhering to HR procedures and policies)
Conduct induction and training of new employees and ensure continued development and growth of existing employees
Responsible to manage and ensure correctness of the payroll and remuneration of all commercial employees
Ensure all performance appraisals for employees are completed twice per year and that regular performance management is carried out
Ensure compliance by all employees in terms of policies, procedures and productivity standards
Ensure all SHEQ, EE Committee, Workers Committee meetings, etc are attended by the relevant employees and that action points and requirements are adhered as per LRA and EE Acts
Ensure effective communication between all relevant departments and management
Responsible for employment documents for new staff: complete take-on sheets, job descriptions, issue PPE, etc.
Responsible for ensuring that the correct number of staff on duty is in relation to the production flow required
Responsible to ensure a safe, secure and clean working environment by educating and directing staff on the use of control points, equipment, resources and compliance with all legislation and policies
Carry out assessments on Assistant Plant Manager and /or Senior MRF Supervisors
Effective communication of job expectations
Monitoring of performance and providing the necessary coaching and counselling as required on a daily / weekly basis to develop personal growth opportunities
Plan training on products / services, code of conduct, SHEQ standards and procedures, in conjunction with HR and training department
Ensure compliance with all disciplinary procedures and take appropriate action as required (issue warnings, notifications and attend hearings as needed)
Set priorities in tasks, set out daily task planning for staff, recommend shifts and revise schedules when applicable
Resolve staff problems by analysing information, investigating issues, identifying solutions and recommending action plan
SHEQ responsibilities
Ensure signed 16(2) Legal Appointment is in place
Ensure signed GMR2(7) Legal Appointment is in pace
Ensure that all other Legal Appointments are in place e.g. First Aiders, Fire Fighters and Shiftsman (ensure proper training is conducted)
Have knowledge of the contents of safety files
Be informed of emergency evacuation plan and conduct planned evacuations twice a year
Responsible for issuing of permit to work (PTW) and lock-out procedures when required
Responsible for implementation of excellent housekeeping standards
Manage appropriate Operator Training
Ensure that all accidents / incidents, spills and near misses are reported, and that mitigation and prevention measures are implemented
Ensure that planned job observations are carried out by Supervisors
Production
Responsible for all staff members optimal productivity by monitoring reports
Business planning: identify cost reductions / savings and elevate productivity
Ensure an economically and profitable recycling process is actioned
Ensure accurate data of incoming and outgoing material tonnage
Negotiate and arrange for the placement of balers, cages and bins as required
Implement and supervise the workflow by monitoring the steps, observing control points, equipment and manpower
Ensure stock is sold timeously with the lowest possible baled stock on the floor before month-end
Provide manufacturing information by compiling, initiating, sorting and analysing production performance records / data
Provide additional information on manufacturing performance / production where required and respond to queries
Ensure that recyclable material adheres to company standards
Ensure that all plant maintenance checks are carried out and data captured
Ensure that preventative maintenance is carried out by the responsible person and that the maintenance schedule is kept up to date
Supervise the repair of breakdowns, arrange purchase orders and locate suitable BEE compliant contractors
Evaluate and advise on machine and equipment purchases
Liaising with external clients
Liaise with municipalities to ensure a good working relationship
Comply with relevant requirements as indicated by the municipality
Liaise with Landlord of premises and ensure a good working relationship
Comply to Landlords SHEQ standards and licence conditions and attend all scheduled meetings with the landlord
Maintain a good relationship with any union and worker committees, by following the terms of collective bargaining agreement (if applicable)
Negotiate and liaise with finance department, senior management and suppliers
Maintain good relationship with suppliers and contractors
Negotiate with clients with regards to pricing list for all commodities
Ensure approval from the Head of Operations before offering prices that exceed the standard pricing list
Ensure BBBEE compliance with regards to procurement, enterprise and supplier development and any other applicable element of BBBEE
Reporting and administrative responsibilities
Responsible for all daily reports:
Attendance Register
Shift Reports
Production Graphs
Responsible for weekly reports:
Staff Leave Reports
IOD Reports
Operational Feedback Report
Weekly Operations Meeting Report
Responsible for monthly reports as required
Keep updated Excel spreadsheets reflecting all purchases and sales
Check weighbridge slips to ensure accurate purchase orders are generated
Consolidate and check all transactions for accuracy
Keep track of maintenance budget and report to Head of Operations
Purchasing
Responsible for overseeing that all stock levels of consumables are kept at required levels
Responsible for managing order books
Responsible for all materials and equipment ordered and the arrangement of approvals and payments with finance department
Respond to all account queries
Operational management
Manage the commercial budget to ensure maximum profits
Manage administration and ensure compliance to all policies and procedures within the commercial division, including SHEQ and environmental responsibilities
Implementing new strategies and operational systems to improve efficiencies and profitability
Active involvement in long term planning, including implementing initiatives to achieve operational excellence
Ensure accurate and comprehensive reporting on all commercial activities
Conduct site visits with the sales department before proposals and quotes are sent to the clients
Oversee site inspections
Development of individual commercial site plans, forecasts, budgets and staffing solutions
Delegate responsibilities effectively
Monitor progress and take appropriate action to adjust planning to accommodate changes in the business or client requirements
Carry out any other duties which may be required within the overall function of the job
Client relations
Maintain quality service to all clients according to the SLA
Implement and ensure compliance to customer service standards
Analyse and resolve all customer queries and complaints: identify trends, recommend system improvements, etc.
Provide feedback to the Head of Opertions regarding all client relation issues that needs to be addressed by executive management
Strategically build and manage all client relationships to ensure customer satisfaction
Address and resolve client problems immediately, attend to proposals and improve service levels
Identify system improvements and innovations that may result in a more efficient and effective work process and improve client satisfaction
Assist in the implementation of systems and controls, to ensure policies, procedures and related laws / acts are complied with
Financial management and reporting
Conduct regular meetings with the Head of Operations with regards to operational and organizational planning in the commercial department
Provide accurate reporting of information and statistics for the quarterly board reports
Ensure all information that is reported on is accurate and submitted before the deadlines (daily, weekly, monthly, quarterly and annually)
Provide feedback on all operational or financial aspects as requested by executive management
Assist the Head of Operations with annual budgets and monitor cash flow to ensure maximum profitability of the commercial department
Ensure all action points on meeting minutes are implemented and / or actioned on time
Requirements
A relevant diploma or degree in operations / business management
Minimum 7 years working experience in a similar role
Minimum of 3 years middle management experience is required
Knowledge and experience in related waste management and recycling
High proficiency in Microsoft Office is essential
Valid drivers license and own vehicle
A willingness to, at times, work on holidays / weekends and evenings if operations require it
Employment will be implemented in accordance with the Employment Equity Act. Only Applicants considered for the role will be contacted.
Closing date: 15th January 2024 Should you wish to apply, please follow the online application process.
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