Job Description

Overall job purpose:

• The companyxe2x80x99s payment system environments are responsible for the design, implementation, maintenance, and support services for the National Payment System of South Africa, company members and the greater payments industry, also contributing to the safety, efficiency, and effectiveness of the global financial system.
• The key areas of responsibility entail managing the end-to-end projects, governance functions and administration services of the various payment systems that make up the National Payment System of South Africa through various constituted company Structures and payment industry forums.
• The companyxe2x80x99s payment system environments also provide subject matter expertise, services, and support to other company functions and areas namely: Research and Strategy, Legal, Communication and Change Management, Risk and Fraud, Member Registration, Project Management and Compliance.

Key stakeholder management and interaction:

• Internal: Company Structures, Company Executives and Company Employees
• External: Payment Clearing House Participant Groups (PCH PGs), SARB, FSCA, company Members, Payment System Operators (PSOs) and other regulatory bodies as well as forums with an interest in the Payments Industry of South Africa

Responsibilities:

• To manage and lead the end-to-end administration and operational processes and services.
• Support the company payment systems and operations environments to deliver on the management and administration services mandated to the company.
• Be accountable for the administration standards and services delivery thereof across the payment systems environments of the company.
• Support the company internal processes and deliverables aligned to the company strategy
• Ensure the company Governance Framework is adhered to
• Custodianship of the company Member Portal that provides the primary platform for engagement and services provided to company Members.
• Custodianship of the change management processes for the company member functions and services
• Custodianship of the end-to-end operational processes and optimisation thereof for efficiency and effectiveness of services rendered by the company.
• Manage the administrative standards for services relating to the company structures, including meetings, workshops, and other stakeholder engagement forums
• Manage the delivery of the company document management standards and processes for the paymentxe2x80x99s environments
• Ensure compliance to all relevant policies and governance for the administrative and operational functions of the company payment systems environment
• Ensure delivery according to set standards, service level agreements and governance requirements.
• Coordinate and manage alignment of operational processes and administration functions across the payment systems environment.
• Support the day-to-day operational processes and escalations with effective solutions.
• Develop and deliver management information (MIS) required to effectively monitor and manage the services of the payment system environments.
• Ensure effective stakeholder management, internally and externally.
• Conduct research on process standards, efficiency, and effectiveness for continuous improvement of the payment system environments and administration functions.

Key attributes

Education and experience:

• Bachelorxe2x80x99s Degree in Management or Commerce
• 4-6 yearsxe2x80x99 experience in payment systems (as defined by the National Payment System of SA) operations environment.
• 4-6 yearsxe2x80x99 experience in Operations Management
• 4-6 yearsxe2x80x99 experience in Project Management (advantageous)

Knowledge:

• Advanced Microsoft 365 suite of products (Visio, MS Project, Excel, PowerPoint, Word)
• Process Management (define, develop, execute, and optimise)
• Processes Mapping (including relevant tools)
• Project Management (including relevant tools)
• Business analysis
• Research methodologies
• Knowledge of the National Payment System of South Africa
• Knowledge of regulatory, legislative and governance landscape in the payments industry of South Africa.

Skills:

• Team Leadership and orientation with ability to motivate others towards performance.
• Strong stakeholder management
• Analytical thinking and problem-solving skills.
• Detail-oriented
• Ability to integrate strategy and operational components into cohesive execution.
• Personal organisation and time management
• Good communications skills (verbal and written)
• Good interpersonal and consultative skills
• Strong facilitation & presentation skills
• Ability to work independently.
• Ability to work under pressure and on multiple priorities as the same time

Kindly regard your application as unsuccessful if you have not heard from the agency within 2 weeks.

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