Job Description

Operations Manager - Johannesburg, South Africa

Company:

Redial BPO

Location:

Johannesburg, South Africa

Job Type:

Full-Time | Management

About the Role:

We are looking for an experienced

Operations Manager

to lead and optimize our operational processes. This role involves managing human and material resources, ensuring compliance with security and quality protocols, and driving performance through data analysis and strategic planning.

Key Responsibilities:

Administer operational resources to ensure efficient performance. Analyze and track operational indicators to meet client goals. Measure results and calculate productivity incentives weekly. Present operational reports to clients and senior management. Direct, organize, and motivate work teams. Oversee recruitment filters for leadership positions. Authorize disciplinary actions and contract renewals. Supervise training agendas for team development.

Requirements:

Education:

Bachelor's degree in administrative or human areas (Essential)

Language:

Bilingual (Spanish & English), English level C1 (Essential) Minimum

1 year as Team Leader

and

1 year as Operations Supervisor

Strong technical knowledge: MS Office, negotiation, problem-solving, data analysis Certifications in personnel management, leadership, or project administration (Preferred) Availability for flexible schedules, weekends, remote work, and occasional travel

Working Conditions:

Office-based role in a relaxed environment 45-hour workweek, Monday to Friday, flexible between 1:00 PM and 7:00 AM SAST

Why Join Us?

At Redial BPO, we foster innovation and collaboration. Join us to lead dynamic teams and make a measurable impact on operational success.

Apply Today!

If you're ready to take on a leadership role that combines strategy, team management, and operational excellence, we'd love to hear from you.



All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.



REDIAL BPO will never request any form of payment--whether for applications, interviews, or job placements--from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.