Job Description

Our client, a significant player in the financial regulatory Industry has a permanent position for an Operations Manager.

The key areas of responsibility entail managing the end-to-end projects, governance functions and administration services of the various payment systems.

Responsibilities:

To manage and lead the end-to-end administration and operational processes and services.

• Support the payment systems and operations environments to deliver on the management and administration services.
• Be accountable for the administration standards and services delivery thereof across the payment systems environments.

• Support internal processes and deliverables aligned to the company strategy
• Ensure the Company Governance Framework is adhered to

• Custodianship of the Company Member Portal that provides the primary platform for engagement and services provided to company members.
• Custodianship of the change management processes for company member functions and services
• Custodianship of the end-to-end operational processes and optimisation thereof for efficiency and effectiveness of services rendered by the company
• Manage the administrative standards for services relating to the Company Structures, including meetings, workshops, and other stakeholder engagement forums
• Manage the delivery of the companies' document management standards and processes for the payments environments
• Ensure compliance to all relevant policies and governance for the administrative and operational functions of the companies payment systems environment
• Ensure delivery according to set standards, service level agreements and governance requirements.
• Coordinate and manage alignment of operational processes and administration functions across the payment systems environment.

• Support the day-to-day operational processes and escalations with effective solutions.
• Develop and deliver management information (MIS) required to effectively monitor and manage the services of the payment system environments.
• Ensure effective stakeholder management, internally and externally.
• Conduct research on process standards, efficiency, and effectiveness for continuous improvement of the payment system environments and administration functions.

• Bachelors Degree in Management or Commerce
• 4-6 years experience in payment systems (as defined by the National Payment System of SA) operations environment.
• 4-6 years experience in Operations Management
• 4-6 years experience in Project Management (advantageous)

• Advanced Microsoft 365 suite of products (Visio, MS Project, Excel, PowerPoint, Word)
• Process Management (define, develop, execute, and optimise)
• Processes Mapping (including relevant tools)
• Project Management (including relevant tools)
• Business analysis
• Research methodologies
• Knowledge of the National Payment System of South Africa
• Knowledge of regulatory, legislative and governance landscape in the payments industry of South Africa.

• Team Leadership and orientation with ability to motivate others towards performance.
• Strong stakeholder management
• Analytical thinking and problem-solving skills.
• Detail-oriented
• Ability to integrate strategy and operational components into cohesive execution.
• Personal organisation and time management
• Good communications skills (verbal and written)
• Good interpersonal and consultative skills
• Strong facilitation & presentation skills
• Ability to work independently.
• Ability to work under pressure and on multiple priorities as the same time

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