Job Description

MiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have approximately 100 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.

MiWayLife's vision is to establish a world-class direct financial service business that seeks to:

xe2xa6x81 offer its clients excellent service, superior value products, and fair treatment always;
xe2xa6x81 be an employer of choice; and
xe2xa6x81 be a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry.

MiWayLife's culture is values-based and is built around the pillars of Accountability, Attitude, Energy Freedom and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt.

What will you do?

This is a middle management position that reports directly to the COO: MiWayLife. The role is accountable for operational support through the management of technical and support functions to the business.

Key responsibilities include:

xe2xa6x81 Provide technical support to all operational areas across MWL through:
xe2xa6x81 Facilities management
xe2xa6x81 IT support
xe2xa6x81 Operational Support

• Target Setting and Tracking in collaboration with Business Development
• Leads Management in collaboration with Business Development
• Conversion Tracking in collaboration with Business Development
• Dialler Management
• MIS and Reporting

xe2xa6x81 Expense and risk management
xe2xa6x81 People management and leadership
xe2xa6x81 Operational reporting

What will make you successful in this role?

Qualification & experience:

xe2xa6x81 Business, marketing or Commerce degree/diploma
xe2xa6x81 Operational management experience (5 years+)
xe2xa6x81 Experience in financial distribution services, Strong operations experience (preferably Call/Service Centre)

Knowledge and skills:

IT:

xe2xa6x81 MS: Office (Excel, Word, PP, Outlook)
xe2xa6x81 MIS
xe2xa6x81 MiNtinga
xe2xa6x81 VICI-Dialler/Asterix

Business:

xe2xa6x81 Sound financial services industry knowledge
xe2xa6x81 Thorough knowledge of MiWayLife business model and strategy
xe2xa6x81 Financial services product knowledge (MiWayLife and competitors)
xe2xa6x81 Relevant regulatory legislation and compliance knowledge
xe2xa6x81 Call centre and telephony processes and models
xe2xa6x81 Sales processes, selling techniques
xe2xa6x81 Sales support and processing
xe2xa6x81 Business retention
xe2xa6x81 Marketing and campaign management (telephony/online)
xe2xa6x81 Business planning and strategy
xe2xa6x81 Leads generation and management
xe2xa6x81 Online / Digital marketing
xe2xa6x81 Quality and Risk monitoring
xe2xa6x81 Systems and process maintenance (basic)
xe2xa6x81 Project management
xe2xa6x81 Budgets and expense management
xe2xa6x81 OHASA
xe2xa6x81 People and performance management

Personal attributes
xe2xa6x81 Leadership
xe2xa6x81 Able to work with ambiguity and complexity
xe2xa6x81 Conceptual and strategic thinker
xe2xa6x81 Innovative
xe2xa6x81 Sales and results focussed
xe2xa6x81 Client orientated
xe2xa6x81 Financial and business acumen
xe2xa6x81 Good communicator, motivator and inspirer
xe2xa6x81 People developer
xe2xa6x81 Able to build relationships/partnerships
xe2xa6x81 Sound planning and organising orientation
xe2xa6x81 Quality orientation

Qualification and Experience

Degree with 1-6 years related experience

Knowledge and Skills

Monitoring work procedures, preparing work schedules and expediting workflow.

Manages Operations procedures and processes including SLA's

Employee management and leadership

Execute the required corporate governance and risk management

Budgets and expense controls/reporting

Personal Attributes

Interpersonal savvy - Contributing through others

Decision quality - Contributing through others

Plans and aligns - Contributing through others

Optimises work processes - Contributing through others

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth.

Core Competencies

Cultivates innovation - Contributing through others

Customer focus - Contributing through others

Drives results - Contributing through others

Collaborates - Contributing through others

Being resilient - Contributing through others

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

Sanlam