Job Description

Job Title: Operations Manager
Job Type: Full-Time Contract
Location: Remote (Aligned with U.S. Central Time Zone)
About Us
We are a forward-thinking and dynamic team focused on improving operations--particularly in account management and resource planning--as we continue to scale. Over the past five years, we've experienced significant growth and now support a remote team of 25+ professionals.
We leverage a variety of platforms and tools (ClickUp, Resource Guru, Tick, Slack, Zoom, Google Drive, Zapier, HubSpot, and more), and we're seeking an Operations Manager with a strong focus on process improvement to assess, refine, and streamline our systems and workflows.
If you're a tech-savvy operations leader with experience in creative or marketing environments--and you're passionate about building efficient, scalable systems--we'd love to work with you.
Role Overview
We are hiring an Operations & Process Improvement Manager to lead the evaluation and optimization of our tools, processes, and team workflows. You'll bring deep knowledge of project management, systems integration, and operational best practices--especially within PR, marketing, or creative environments.
You'll work cross-functionally to ensure tools are adopted effectively, processes are streamlined, and that our systems align with business goals. Over time, this role may evolve to take on broader operational responsibilities.
Key Responsibilities
Process Improvement & Systems Optimization
Lead process audits, mapping, and cross-departmental improvements
Drive organization-wide process adoption and user engagement
Optimize workflows involving time tracking, resource management, editorial calendars, and account prioritization
Integrate and maintain tools such as ClickUp, HubSpot, Google Drive, Slack, and Zapier
Integration & Automation
Evaluate third-party tools and recommend best-fit platforms
Lead integrations across systems to ensure seamless data flow and minimize manual tasks
Prioritize process needs over tool preferences
ClickUp Optimization
Audit current ClickUp setup; recommend structural improvements
Optimize spaces, views, dashboards, automations, and reporting features
Troubleshoot user issues and boost team-wide adoption
Collaboration & Project Structuring
Partner with operations, account, and project managers to design efficient workflows
Communicate updates and changes across the organization
Manage the rollout of new processes and features with minimal disruption
Technical Expertise
Guide advanced workflow customization and API integrations
Collaborate with developers for custom solutions as needed
Provide ongoing support, training, and documentation
Training & Documentation
Create and maintain detailed SOPs and platform guides
Lead internal training sessions on systems and workflow updates
General Operational Support
Assist with initiative prioritization based on strategic business needs
Provide hands-on operational support across the organization as needed
Qualifications
Must-Haves
Proven experience in process mapping, systems evaluation, and redesign
Background in auditing, operations, or organizational efficiency
Advanced knowledge of ClickUp (customization, automations, integrations)
Experience with APIs and third-party system integrations
Strong troubleshooting and analytical skills
Project management experience, preferably in marketing, PR, or creative settings
Proactive mindset, comfortable leading change in dynamic environments
Soft Skills
Strong written and verbal communication skills
Exceptional organization and attention to detail
Collaborative team player with a high level of accountability
Confident managing multiple initiatives and stakeholders in a distributed team
Nice-to-Haves
Familiarity with coding/development tools (e.g., JavaScript, Python)
Experience working with scalable creative teams or agencies
Why Work With Us
Play a key role in building scalable, efficient systems from the ground up
Work remotely with a flexible schedule and collaborative culture
Join a fast-growing, impact-driven team focused on operational excellence and creative success

Skills Required