Job Description

The Operations Manager is responsible for the seamless day-to-day operation of a luxury safari lodge, ensuring world-class guest experiences, exceptional service standards, and strong operational discipline. As a key member of the Senior Leadership Team, the Operations Manager partners closely with the General Manager and assumes full operational oversight and ambassadorial responsibility in the GM's absence.
This role requires a hands-on leader with a deep understanding of luxury hospitality, safari lodge operations, and remote destination management--someone who leads with presence, precision, and genuine care for guests, staff, and the environment.
Core criteria:

• Proven experience in luxury hospitality operations, preferably within safari lodges or remote destinations.
• Proven experience in a senior operational or lodge management role.
• Hospitality qualification or equivalent operational experience (advantageous).
• Strong understanding of luxury service standards, guest experience design, and personalised hosting.
• Solid operational knowledge across F&B, housekeeping, maintenance, and front-of-house.
• Experience managing operations in remote or wilderness environments.
• Financial and cost-awareness, particularly in F&B and operational controls.
• Willingness to live on-site in a remote lodge environment.
• Flexible working hours, including weekends and public holidays.
• Strong communication skills and ability to engage with international guests and stakeholders.

Key Responsibilities:

• Leadership & Culture
• Luxury Guest Experience
• Operational Excellence & Compliance
• Training & Development
• Maintenance & Asset Care
• Food & Beverage Oversight
• Sales & Stakeholder Engagement
• Reporting & Administration

This is a live-in position.
Salary: R40kpm

Skills Required