Job Description

About the Role

We are seeking a proactive and highly organised

Operations Manager

to oversee and manage the day-to-day operational activities of the business. Reporting directly to the Directors, the successful candidate will be responsible for ensuring operational efficiency across quality management, logistics, documentation, inventory control, aftersales support, and the Customer Response Centre.

This role requires a hands-on leader with strong organisational, problem-solving, and people management skills, ideally with experience in the ICT or a similar fast-paced environment.

Key Responsibilities

Operations Management

Manage and allocate incoming operational tasks effectively Maintain and update daily driver schedules Ensure accurate invoicing in line with customer orders Oversee stock receipt, control, accountability, and security Generate purchase orders, including packaging requirements Monitor dispatch documentation, filing, and supplier invoices Report stock variances and implement corrective actions Ensure proper handling of demo and loan devices

Aftersales & Administration

Provide customer support and manage aftersales activities Handle inbound calls, enquiries, and the Operations inbox Follow up on customer queries and outstanding documentation Assist with onboarding, insurance claims, tender documentation, and travel arrangements

Customer Relationship Management

Build and maintain strong client relationships Act as a trusted advisor and manage customer expectations Resolve queries and complaints in line with agreed SLAs Ensure high levels of customer satisfaction and retention

Reporting

Compile and submit accurate operational reports within deadlines, including: Aftersales Reports Loan Devices Reports Monthly Mr Price Reports

Leadership & Team Management

Provide direction, guidance, and support to the Operations team Conduct regular check-ins and performance reviews Identify training needs and support staff development Foster a collaborative, accountable, and professional team culture

General

Identify potential revenue opportunities and escalate to management Ensure compliance with company policies, procedures, and standards Promote the company brand, values, and professionalism

Minimum Requirements

Matric and/or relevant Diploma (minimum)

3+ years' experience

in a similar operations management role Previous experience within the

ICT sector

(advantageous) Strong working knowledge of MS Office Suite Valid driver's licence Excellent verbal and written communication skills

Key Competencies & Attributes

Strong leadership and team management skills Excellent planning, organising, and time management abilities High attention to detail and problem-solving capability Proactive, results-driven, and able to work independently Adaptable, innovative, and technologically savvy Strong interpersonal and customer service orientation Honest, reliable, and highly accountable

Added Advantage

Diploma or Degree in Business Administration or related field
Job Types: Full-time, Permanent

Application Question(s):

Are you a South African Citizen?
Experience:

Operations: 3 years (Required)
Location:

Fourways, Gauteng (Required)
Work Location: In person