Job Description

We're Hiring: Operations Manager (FMCG) - Johannesburg

Phoenix Distribution is looking for a driven

Operations Manager

to join our team in Johannesburg. The role is central to ensuring smooth day-to-day operations across our FMCG business, working closely with both internal teams and external partners.


This is a fantastic opportunity to be part of a fast-paced, entrepreneurial environment, partnering with leading global brands.



Here's an updated draft:

We're Hiring: Operations Manager (FMCG) - Johannesburg

Phoenix Distribution is looking for a driven

Operations Manager

to join our team in Johannesburg. The role is central to ensuring smooth day-to-day operations across our FMCG business, working closely with both internal teams and external partners.


This is a fantastic opportunity to be part of a fast-paced, entrepreneurial environment, partnering with leading global brands.

Key Responsibilities

Operational Coordination

- manage the flow of information and processes between sales, finance, customer service, and logistics teams.

Vendor & Customer Interface

- liaise with suppliers, warehouse and customers to ensure service levels, forecasts or targets and contractual obligations are met.

Process Optimisation

- identify, implement, and track improvements to operational workflows, ensuring efficiency and scalability.

SLA & Performance Monitoring

- oversee service-level agreements with logistics and distribution partners; monitor KPIs to ensure targets are achieved.

Systems & Reporting

- maintain accuracy of operational data (Acumatica or similar ERP); generate regular reports to support decision-making.

Cross-functional Support

- provide operational support to commercial teams on promotions, supply chain, and customer requirements. This includes supervising our customer service team.

Requirements

Background in

logistics, supply chain, or operations

(FMCG experience preferred). Strong

analytical and process-driven mindset

; able to interpret data and spot trends. Advanced

Excel 365 and reporting

skills. ERP experience (Acumatica or similar) beneficial. Excellent

communication and stakeholder management

skills. Ability to thrive in a

fast-paced, deadline-driven environment

.

Why Join Us?

Work with

market-leading FMCG brands

. Be part of a collaborative team that values

initiative and innovation

. * Opportunity to shape processes and deliver real impact on business performance.