Job Description

Job Advert Summary

Hello Group is seeking to appoint a dedicated

Operations Manager

for the motorcycle fleet department, to be responsible for overseeing the daily operations, performance, and maintenance of the motorcycle fleet, ensuring maximum vehicle uptime, operational efficiency, cost control, and compliance.

Hello Group i

s a South African company with a

bold

mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

Minimum Requirements

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Required Skills & Competencies

Strong operational and logistics management experience. Security and asset recovery experience, including repossession procedures. Excellent communication and leadership skills. Strong problem-solving and decision-making ability. Knowledge of fleet tracking systems, maintenance cycles, and cost control. Negotiation skills for supplier, service, and driver agreements. Proficient in MS Office and fleet management software.
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Qualifications & Experience

Diploma/Degree in Operations Management, Logistics, or related field (preferred). 3-5 years' experience in fleet operations or logistics (motorcycle fleet experience advantageous). Proven security or repossession/recovery experience. Experience managing a team in a fast-paced environment. Valid driver's license (motorcycle license an advantage).

Duties and Responsibilities

1. Fleet Operations & Logistics

Oversee the deployment, allocation, and rotation of the motorcycle fleet. Monitor daily fleet availability, usage, and driver compliance. Ensure optimal utilization of motorcycles to maximize revenue and efficiency. Coordinate with dispatch and scheduling teams to meet operational targets.

2. Maintenance & Repairs

Implement preventative maintenance schedules to minimize breakdowns. Liaise with service providers for repairs, servicing, and parts procurement. Maintain detailed service and maintenance records for each motorcycle. Monitor fuel, tyre, and spare parts usage to control costs.

3. Driver Management & Contracts

Monitor driver performance, conduct, and adherence to safety regulations. Manage rental collections, arrears follow-ups, and dispute resolution. Coordinate replacement bikes or loan units when motorcycles are in for repairs.

4. Asset Recovery & Security

Take responsibility for securing company assets when drivers default on payments. Conduct or coordinate repossession of motorcycles when required, ensuring compliance with company procedures and legal requirements. Manage and maintain all keys, tracking devices, and immobilisation systems. Work closely with law enforcement or security providers when needed. Implement measures to prevent theft, loss, or misuse of motorcycles.

5. Process Improvement

Review operational workflows to identify efficiency and cost-saving opportunities. Implement technology solutions for key management, maintenance tracking, and performance monitoring. * Work closely with the telematics department to enhance in-house systems.