Job Description

Oversee the daily operations, strategic planning, and efficient delivery of ambulance services.



Coordinate and oversee the provision of medical services for events, ensuring proper planning, resource allocation, and staffing.



Provide leadership and guidance to a team of emergency medical personnel and support staff.



Monitor safety standards and ensure compliance with regulatory requirements, industry standards, protocols, and best practices..



Manage stock utilization and drive product management processes within unit together with relevant stakeholders.



Responsible for compliance with and enforcement of company/department policies and procedures.



Ensures inspection of emergency vehicles and make sure that all equipment complies with rules, ordinances, and regulations.



Investigates and resolves incoming customer service inquiries from hospitals, nursing staff, and patients pertaining to field employee performance and patient care. Troubleshoot immediate issues as they arise: risk management issues, infection control, HR incidents, etc.



Minimum Qualifications



Matric



ALS (Advanced Life Support) or ILS (Intermediate Life Support) certificate



HPCSA Registration



Minimum Experience



Minimum of 5 years of operational experience in emergency medical services



3 years in a leadership role



Driver's license required, Code 10 & Pdrp



Experience with operational areas, such as vehicle operations and maintenance, EMS protocols scheduling, utilization review



Key Competencies



Clinical Case Management of Patient report forms



Computer Literate (Office essentials)



Presentation skills



ICD Coding and NHRPL Billing



Monthly Reporting activity and revenue



Healthcare management



Risk control and mitigation



Time management



Interactive communication



Planning and organizing



Between 5 - 7 Years