Job Description

Airbnb Operations Manager (Administration)

Location: De Waterkant

Full-time | Own Vehicle Required | Tech-Savvy | Property Management Experience

Job Summary:

The Airbnb Operations Manager (Administration) will be responsible for the day-to-day administrative coordination and operational backend of a growing portfolio of short-term rental properties. This role is ideal for someone with excellent organizational skills, strong digital competency, and a sharp eye for detail. You'll play a crucial part in keeping the business running smoothly behind the scenes while ensuring a seamless guest and host experience.

Key Responsibilities:

Administrative Operations

Manage scheduling of maintenance. Maintain organized records of reservations, communications, maintenance tasks, and expenses. Assist in the onboarding of new listings, including document collection, listing setup, and systems integration.
Guest & Team Communication

Support guest communication in relation to before, during, and after their stay via Airbnb, Hostfully, or other PMS tools. Coordinate daily schedules and updates with housekeeping, maintenance, and support teams. Escalate guest issues and coordinate resolutions with field ops and management.
Finance & Reporting

Track and input vendor invoices, receipts, and expenses into accounting systems or spreadsheets. Generate monthly reports on occupancy, revenue, maintenance expenses, and reviews. Support budgeting and tracking of supplies, inventory, and recurring services.
Systems & Software Management

Use platforms such as Airbnb, Booking.com, Hostfully, Google Sheets or Trello used to manage daily operations. Keep calendars synced and updated across all channels. Assist in automating tasks to improve efficiency using available tools.
Operational Support

Assist with on-site tasks such as key drop coordination, inventory checks, or quality control. Liaise with cleaners, contractors, and inspectors for compliance and scheduling. Assist with communications on matters escalated on Airbnb Institute & effectively track claims on behalf of owners for guests damages

Required Skills & Experience:

2+ years in administration, operations, or property/hospitality management. Strong knowledge of digital tools (Excel/Google Sheets, cloud storage, task managers , Breezway). Excellent organizational and multitasking abilities. Professional written and verbal communication skills. Proactive mindset and ability to work independently. Familiarity with Airbnb or PMS platforms (Hostfully, Lodgify, Hospitable, etc.) is a strong advantage. Own vehicle and valid driver's license essential.
Job Type: Permanent

Pay: R17500,00 - R20000,00 per month

Application Question(s):

Must have own vehicle and drivers license ?
Experience:

Property Manager : 3 years (Required)
Work Location: In person

Application Deadline: 2025/07/31