Job Description

Parexel are currently recruiting for an Operations Manager, Data Management in South Africa.


This role will be responsible for the line management of a team or group of individual contributors and/or associate manager(s). This includes ensuring successful performance and delivery of their direct report's project deliverables, on time with high quality. The Manager is responsible for resourcing client projects with aptly developed professionals and for retaining and developing these professionals within Parexel. The Manager is responsible for promoting new business by participating in project bids and client presentations, as appropriate, and will also be expected to provide clinical consultation to project teams as needed and contribute to departmental and cross-functional communications and training where applicable.


The successful individual will be expected to act as an Account Lead for a client or area of business to provide leadership, excellence in management, and expertise to support all aspects of Data Management projects within an account. This part of the role will be responsible for ensuring that DM teams involved with studies/projects are trained in the client processes and systems and possess the required competencies to carry out assigned tasks including the ability to work in a team environment.


The Account Lead is responsible for building a mutually beneficial relationship with the client, fostering trust and honesty on both sides. They will manage issues (escalating if needed) and mitigate risks for both Parexel and Clients, by providing input into or developing contingency plans for the account.

This will be a fully remote home-based position.

Key Accountabilities:

Team Leadership

Ensure team delivery of high-quality project deliverables by monitoring performance. Train and mentor team according to job role expectations, acting as an SME for a functional process or account as applicable. Meet with the full team on a regular basis with comprehensive communication and guidance Conduct individual 1:1s with all staff on a regular basis. Promptly deliver positive and constructive feedback to team members.

Account Leadership

Point of contact for clients and within Parexel for account specific matters requiring escalation to senior management. Proactively identify potential issues/concerns related to DM on the account that may adversely affect strategic partnership with the client and communicate those to senior management for preemptive measures. Establish effective working relationship with Biostatistics Account Lead on mutual accounts. Maintain seamless communication with the account staff to ensure study/project progress, timelines, quality, budget and all the deliverables are being met with quality. Implement strategies for the maintenance and growth of the partnership to ensure that deliverables are of high-quality including representation and successful support for bid pursuit meetings. Own and maintain partnership training curricula. Oversee and coordinate the implementation of client processes (if applicable) and optimization of those processes (LMS Review, Training modules creation, maintain SOP list, process update communication, authoring/customizing partnership process documents, mentoring, etc.) Assigned as QI manager on partnership Qis. Work with each regional head and plan for long term recruitment strategy. Oversee/review resource requirements across the portfolio of studies/projects within a client and communicate with Sr. Management at Parexel. Collaborate with Project Management Office and Project Quality Lead to oversee/calculate KPI/Metrics for account. Oversee/review financial score of an account and generate summary table. Facilitate "Lessons Learned" after project completion and determines improvement opportunities within the Account. Have regular meetings with direct reports and staff within an account. Attend regular account oversight client meetings (such as weekly meetings, monthly functional management team meetings, quarterly operational management team meetings, bi-yearly executive steering committee meetings, etc.).

Quality Management & Compliance

Ensure direct reports meet departmental and project productivity and quality metrics by efficient execution of activities. Develop team to independent data collection for KPIs, Metrics, dashboards as applicable. Lead reviews of role specific training curricula - as applicable. Contribute to Parexel process documents authoring or reviewing. Maintain a working knowledge of, and assure compliance with, applicable ICH Guidelines, Good Clinical Practices, Regulatory Agency requirements and Parexel processes. Check the quality of team deliverables and proper remedial action.

Financial & Resource Management

Ensure proper resourcing of team. Proactively plan and support financial excellence. Drive team compliance and proper execution of financial reviews. Provide feedback on team financials and resourcing through collaboration with Subject Matter Experts.

Initiatives & Business Development

Lead and/or contribute to initiatives that requires cross functional collaborations. Lead and/or contribute to bid pursuit activities by supporting team and/or attending bid pursuit opportunities. Lead and/or participate in Parexel and department system/standards improvement activities.

General Activities

Maintain a positive, results orientated work environment, building partnerships and modeling teamwork, communicating with the team in an open, balanced, and objective manner. Complete routine administrative tasks in a timely manner (e.g. timesheets, metrics, travel expense claims).

What we are looking for in this role

For every role, we look for professionals who have the determination and courage always to put patient well-being first. That to us is working with heart.

Skills:

The Operations Manager, Data Management position at Parexel requires a diverse skill set across three main categories: Leadership, Personnel Management, and Business Operations.

Leadership Skills

Building and leading (virtual) teams with authority. Strong negotiation and organizational skills. Excellent analytical and problem-solving skills. Excellent communication skills with a diplomatic approach: keen sense of inclusion for colleagues and clients of all backgrounds and perspectives. Strong ability to manage multiple and varied tasks with enthusiasm, prioritize workload with attention to detail. Effective time management to meet objectives. Demonstrated proactive thought process to minimize and mitigate risk. Ability to conduct root cause analysis cross-functionally in business problem solving and process improvement development. Ability to make appropriate decisions in ambiguous situations.

Personnel Skills

Excellent interpersonal, oral, and written communication skills. Ability to gain trust and confidence with a variety of clients as well as within Parexel Excellent learning ability. Strong managerial courage, resilience, and ability to adjust to a rapidly changing environment. Excellent presentation skills (internal and external presentations). Work with integrity. Competent in written and oral English and local language (as applicable). Ability to travel if required.

Business Operations Skills

Experience with EDC platforms (Rave, Inform, DataLabs, etc.). Strong commitment to Quality. Understanding of GDO tasks, specifically within Data Management and Database Programming, regulatory requirements, and data standards. An ability to identify any bottlenecks during operational processes and bring to the attention of the senior management team at Parexel while, in tandem, providing the client with potential solutions. Work with clients to finalize Key Performance Indicators (KPIs)/metrics. Manage team compliance with SOPs.

Knowledge and Experience:

Strong work experience in a similar position. Acted in a leadership role in their area of expertise. Proven record of leading project and program teams, previous line management experience is preferred. Strong understanding of cross functional activities. Strong patient and customer service focus. Robust knowledge of ICH-GCP Guidelines and local regulatory requirements.

Education:

Bachelor's degree preferably in a science or industry- related discipline or equivalent experience. Certification or involvement in a professional society or organization is recommended.

Who are Parexel

Parexel supports clinical studies across the full range of therapeutic areas, and we have longstanding partnerships with a vast client base.


We supported the trials of most of today's top 50 best-selling drugs, but equally we enable more niche drug developments that are critical to the well-being of many patients.

Not quite the role for you?

Join Our Talent Community and we'll reach out with job alerts when positions that match your career interests become available. We'll also share periodic updates about the latest company news and events.


Sign up today https://jobs.parexel.com/en/functional-service-provider



#LI-REMOTE