Job Description

OPERATIONS MANAGER - CREATIVE AGENCY (Fully Remote, UK Hours)

Location:

Fully Remote (South Africa-based candidates encouraged to apply)

Hours:

9am - 6pm UK (40 hours per week)

Leave & Benefits:

25 days holiday + UK bank holidays, birthday off, full mental health support system, commission on deals won

About the Role

VA Central is recruiting on behalf of one of our long-standing UK clients for an

Operations Manager

to join their growing creative agency. This fully remote role is an exciting opportunity to play a key part in driving operational excellence and ensuring smooth day-to-day agency management.

We are looking for someone with

proven experience in operations within a digital marketing or creative agency environment

, who thrives in a fast-paced setting and has the leadership skills to support, guide, and develop a team.

Key Responsibilities

Oversee and manage the day-to-day operations of the agency, ensuring smooth workflow across departments. Support team members with onboarding, workload allocation, performance monitoring, and meeting deadlines. Manage Operations Assistants in the future, including training, delegation, and performance oversight. Act as the primary point of resolution for operational and client escalation issues. Oversee credit control processes, including following up on overdue invoices and liaising with clients on payments. Implement and maintain operational systems and processes to improve efficiency and service delivery. Liaise with department heads and senior management to ensure alignment with company goals and client expectations. Identify opportunities to streamline operations, reduce costs, and boost productivity. Take ownership of all operational matters that contribute to the smooth and successful running of the agency.

Requirements

3-5 years proven experience as an Operations Manager (or similar role) within a

digital marketing or creative agency

. Strong leadership and people management skills. Excellent organisational and problem-solving abilities. Confident in handling client communications, including escalations. Financial awareness with experience in invoicing and payments. Ability to thrive in a fully remote, fast-paced environment. Strong communication and interpersonal skills.

Why Join?

Fully remote role working in UK hours (9am-6pm). 25 days annual leave + UK bank holidays. Birthday day off. Commission opportunities on deals won. Opportunity to join a creative, collaborative, and growing team with excellent career development potential.

Hardware Requirements:

Own computer or laptop. ADSL/FIBRE internet line with a minimum of 50 Mbps. Headphones and Smartphone compatible for use with our VOIP phone system. Anti-virus installed. UPS/Back-up battery for load shedding.
Job Type: Full-time

Pay: R45000,00 - R50000,00 per month

Work Location: Remote