Job Description

Job Title:

Restaurant & Guest Lodge Operations Manager

Location:

On-site | Restaurant & Boutique Guest Lodge

Reports To:

Owners / General Manager

Job Summary

The Restaurant & Guest Lodge Operations Manager is responsible for overseeing the day-to-day operations of a

small, boutique guest lodge and on-site restaurant

. This is a hands-on role requiring strong operational leadership, financial control, exceptional guest experience management, and continuous process improvement. The role focuses on efficiency, quality, and personalised hospitality rather than large-scale hotel operations.

Key Responsibilities1. Inventory & Kitchen Management

Inventory Management

Manage all food and beverage ordering for the restaurant and guest lodge Maintain accurate inventory control, tracking, and stock rotation Implement waste-reduction strategies to optimise costs and sustainability Manage supplier relationships, pricing, and delivery standards

Kitchen Management

Ensure recipe standardisation and consistent food quality Oversee food preparation and cooking standards Maintain kitchen hygiene, safety, and compliance Coordinate equipment maintenance and preventative servicing

2. Front-of-House & Guest Operations

Oversee daily restaurant service and guest lodge interactions Manage table flow and service efficiency Oversee Uber Eats and delivery platform order management Ensure seamless coordination between kitchen, service staff, and delivery platforms Deliver a warm, personalised, and community-focused guest lodge experience

3. Financial Management

Budgeting & Forecasting

Prepare and manage operational budgets appropriate for a small guest lodge Conduct sales forecasting and performance planning Track daily, weekly, and monthly performance

Financial Reporting & Analysis

Maintain and analyse GAAP Sales Dashboard and Uber Eats Dashboard Prepare clear operational and financial reports using

Microsoft Excel

Present performance updates and insights using

PowerPoint

Cost Control

Control food, beverage, and overhead costs Identify and implement cost-saving initiatives

Cash Flow Management

Oversee accounts receivable and payable Ensure accurate cash handling and financial security

4. Customer Service & Guest Experience

Guest Experience

Create a positive, personalised dining and accommodation experience Handle guest complaints and feedback professionally and efficiently Build customer loyalty and repeat business

Technology

Ensure effective use of POS systems and operational tools Maintain accurate digital records and reporting

Sustainability

Implement waste reduction, recycling, and environmentally responsible practices

5. Employee Development & Leadership

Recruit, train, and manage restaurant and guest lodge staff Implement structured training and development programmes Support career growth and performance management Drive team engagement through recognition and rewards

6. Process Improvement

Identify operational gaps across restaurant and guest lodge functions Design and implement practical solutions to streamline operations Develop and maintain SOPs and operational documentation Use

Excel and reporting tools

to track improvements and performance

Key Skills & Competencies

Proven experience in restaurant, cafe, guest lodge, or boutique hospitality operations Strong financial acumen and cost-control capability Proficiency in

Microsoft Excel, PowerPoint, and basic computer systems

Ability to analyse data and present insights clearly Hands-on leadership style suited to a small-team environment Strong organisational and problem-solving skills Customer-focused with a passion for personalised hospitality

Preferred Experience

Experience in small guest lodges, boutique hotels, hostels, or cafes Familiarity with Uber Eats or similar delivery platforms Experience with GAAP, POS systems, and inventory management software Exposure to sustainability initiatives in hospitality
Job Type: Full-time

Pay: R12500,00 - R20000,00 per month

Work Location: In person