Job Description

SUMMARY:
Ensure the smooth operations of the business
POSITION INFO:
The Operations Manager is a senior role which involves making sure the organisation is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of customers and clients.
DUTIES AND RESPONSIBILITIES

• Direct and motivate Teammembers.
• Report any accidents or unsafe conditions to the relevant managers
• Be responsible for compliance and knowledge of all relevant regulations and other safety standards
• Facilitate communication within the management team and between the Operations team and management.
• Monitor all scheduled tasks to insure that they are efficiently completed.
• Provide training as needed to maintain an efficient and knowledgeable work force.
• Enforce general company policies and issuance of coaching/disciplinary documentation to Operational staff, Final written warning and termination will be presented for approval to the relevant managers
• Be responsible for relevant productivity data to ensure maximun productivity
• Interpret the Operations SOP and Company procedures to the operational team.
• Have knowledge of staff management procedures.
• Provide departmental coverage and leadership and maintain level of managerial professionalism at all times.
• Assist the

and Executive Team with research and development of new techniques and procedures to increase the efficiency of any operation. * Preparing annual budgets and reports concerning the operation costs and present to Management Board

• Interacts with approved and authorised subcontractors and reports subcontracted work and costs for reconciliation and regular reviews
• Oversees that supervisors carry out their set duties and that all controlled documentation is effectively completed and stored
• Ensures active and continual control of the operational system and safety standards
• Identifies areas of risk or improvement and proactively discusses such with executive level.
• Regularly attend client/customer briefings and meetings that relate to the operational areas or needs of clients and ensure these are effectively minuted and filed Conduct regular visits to customers/clients to assess services delivery satisfaction- if required

Qualifications and skills required

• Have 3-5 years of experience as an Operations Manager
• Have mainframe computer software knowledge related to record keeping. Preferred experience on Excel, Microsoft Word, and Operational/

management programs. * Be able to write reports, business correspondence, procedure manuals, and inter-company memos/outside correspondence.

• Have 2-3 years of accounting, planning, and analytical and/or reporting experience, in positions with increasing responsibility is preferred.
• Be able to read, analyse, and interpret general business periodicals, professional journals, and technical procedures.
• Understand financial statements and resulting cost implications.
• Have strong analytical and communication skill with proven ability to work within the framework of the Team.
• Have a tertiary degree/diploma in a related field is preferred.
• Good people management and coordination skills.
• Excellent financial acumen.
• Computer Skills essential ( MS Word, Power point, Excel, Outlook, Health and Safety )