Job Description

xe2xadx90Who we are:

Looking for a job where you can be part of a team that is revolutionising the short-term accommodation industry? Look no further! We are a professional management service that helps homeowners and landlords enjoy more freedom by taking care of the hassle of hosting their properties. Our mission is to leverage the latest technology to make hosting a property as effortless as possible and increase revenue for our hosts. Join us in our quest to disrupt the industry and make hosting a breeze!

xe2xadx90Our journey:

Since our launch in 2015, we have experienced tremendous growth, even in the face of a pandemic and acquiring one of our largest competitors along the way. Our team has partnered with thousands of satisfied hosts, helping them earn income from their homes while pursuing their passions. With operations in over 20 cities worldwide, from Auckland to Lisbon, there's no shortage of opportunities to make an impact with us. We are currently in our 2nd phase of Growth and in one of the most exciting stages in our journey to date. Come join us in our mission to revolutionise the short-term accommodation industry and help hosts worldwide achieve their goals!

Primary Responsibilities:

• Own operational KPIs for your region, including cleaning ratings, maintenance performance and guest satisfaction
• Analyse data and reports to identify areas for improvement
• Manage and grow a complex network of suppliers ranging from maintenance providers over linen delivery companies to independent contractors
• Collaborate with internal teams such as Onboarding, Commercial and Guest Experience to improve processes and maximise our hostsxe2x80x99 success
• Develop and execute projects that improve operational performance in your market and beyond
• Manage and develop a team of Operations Associates
• Support daily operations where needed by managing inbound requests, scheduling and communicating with cleaners as well as any other operational tasks that support the business

Requirements

• Previous experience of managing an operations team in a fast-paced environment
• Ability to use Excel or Google Sheets to analyse data and present findings
• Strong organisational and time management skills, with the ability to prioritise tasks effectively
• Excellent communication and interpersonal skills, with the ability to collaborate with diverse stakeholders
• Ability to multitask and handle multiple projects simultaneously
• Resourcefulness, initiative, and a proactive approach to overcoming challenges
• Extreme attention to detail
• Ability to speak French is preferred but not essential
• Availability to work shifts 7 days a week (9 am to 6 pm CET)

Benefits

xf0x9fx8fx9b Culture

Enviable company culture xe2x80x93 wexe2x80x99ve put time into getting our work culture just right.

• Regular team social events
• Company-wide recognition of outstanding work
• Opportunities to innovate
• Lots of snacks and treats provided by the company (in the office)

xf0x9fxa7x98xe2x80x8dxe2x99x80xefxb8x8f Wellbeing

Dedicated to employee wellbeing

• Wellbeing hub with virtual fitness, nutrition, yoga, meditation and talking therapy classes
• Betterhelp coverage for mental health support
• Dedicated employee wellbeing meetings

xf0x9fx8ex81 Benefits

• 35 days paid holiday days (this figure includes public holidays)
• An extra day off for your birthday - because who wants to work on their birthday?
• Employee discounts xe2x80x93 at heaps of restaurants, shops, gym memberships, cinema tickets and more
• Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in
• Pension - We provide a pension scheme for all permanent employees

Compensation: 250-300k ZAR

Houst