Job Description

Role Purpose

The Operations & Experience Manager is the central operational engine of the company.
You will ensure that every member interaction, event, micro-experience, retreat and requests are delivered with

precision, efficiency, and luxury hospitality standards

.

This role combines logistics, event production, vendor relationship management and high-touch service delivery.

Experience Required

4-7 years in event management, hospitality, operations or production. Experience with luxury brands or premium service environments (advantage). Proven ability to run multiple projects simultaneously. Strong vendor negotiation skills.

Key Responsibilities

Event & Experience Execution :

Plan, organize, and execute all monthly events, curated experiences, micro-retreats and premium dinners. Source and manage venues, chefs, speakers, facilitators, entertainers, transport providers, photographers, and vendors. Build and execute detailed event run-sheets, schedules, and production plans.

Operations & Vendor Management

Negotiate and contract with suppliers for preferential corporate rates. Maintain vendor database and relationships for consistent service quality. Manage stock and supplies for events (gifting, decor, check-in materials). Ensure compliance with safety, liability, insurance, and operational policies.

Member Management & Service

Respond to high-end concierge requests (bookings, introductions, reservations). Manage executive preferences and personal needs. Coordinate special experiences for VIP members

Reporting & Administration

Track operational costs and maintain monthly budget reports. Submit supplier invoices and manage petty cash. Support development of SOPs and platform workflows. Maintain the event calendar and operational dashboard.
Job Type: Full-time

Pay: R10000,00 - R15000,00 per month

Work Location: In person