Job Description

? Join Our Team as an IT Operations Specialist! Location: Remote / On-site (Flexible)
Employment Type: Full-time
Industry: Automotive & IT Services
Why This Role? Are you passionate about IT operations and eager to work with cutting-edge technologies? We're looking for a skilled IT Operations Specialist to manage and support technical service products like Service Inclusive and Repair Inclusive packages. These solutions cover battery care, roadside assistance, and more distributed through multiple channels for diverse customer segments.
Qualifications

• IT Degree or equivalent qualification.
• Previous experience in a DevOps role.

What You Bring Essential Skills

• Strong understanding of Incident, Problem & Change Management.
• Troubleshooting and debugging remote services.
• Experience with serverless computing and microservice architecture (AWS preferred).

Advantageous Skills

• Agile methodology and Atlassian tools (Jira, Confluence).
• Ability to read and interpret Java code.
• AWS Practitioner certification.
• German language proficiency.

Your Responsibilities

• Manage Incident, Problem, and Change Management processes.
• Troubleshoot and debug remote services in serverless computing and microservices architecture (AWS preferred).
• Perform daily system health checks and ensure SLA compliance.
• Coordinate technical lifecycle management (TLM) topics with feature teams.
• Generate KPI reports and present to stakeholders monthly.
• Provide end-user support, training, and knowledge transfer.
• Collaborate with Agile Masters, Developers, Product Owners, and global stakeholders.
• Interpret technical documents from German to English when required.
• Ensure infrastructure stability and availability for feature teams.

What We Offer

• Flexible working hours (1960 hours annually).
• Remote and on-site work options.
• Modern, state-of-the-art offices.
• High work-life balance and global team collaboration.
• Exposure to cutting-edge IT systems and Agile methodologies.

? Ready to Accelerate Your Career? Apply Now and become part of an innovative, fast-paced environment where your expertise drives the future of IT solutions.
For more information please contact:
Kgomotso Mabe

Skills Required