Job Description

Operations Engineer - Microsoft 365 Services (Contract) Gauteng/Hybrid - ISB5201125

About the job Operations Engineer - Microsoft 365 Services (Contract) Gauteng/Hybrid - ISB5201125

Our client requires the services of an Operations Engineer (Senior) Midrand/Menlyn/Rosslyn/Home Office rotation.

• Amazing brand with innovative technology
• Excellent teams in Global team collaboration
• High work-life balance with Flexible hours
• Agile working environment

POSITION: Until December 2026

EXPERIENCE: 8-10 Years related working experience.

COMMENCEMENT: As soon as possible.

QUALIFICATIONS/EXPERIENCE

• Min. 5-7 years IT experience
• A university degree in a relevant field of study (e.g. computer science, engineering, sciences, ...) or a comparable qualification
• Microsoft 365 Certification (eg: MS-100, MS-101, MS-203) is advantageous
• ITIL Foundation certification
• IT experience delivering operations support services
• Strong analytical and problem-solving skills with a high attention to detail
• Strong knowledge of email security, compliance, and data protection
• Experience with email migration and integration projects
• Excellent problem-solving and troubleshooting skills
• Strong communication and collaboration abilities
• Ability to adapt to evolving technologies and industry trends

ESSENTIAL SKILLS

Exchange Online Management:

• Administer and support Exchange Online, including mailbox configuration, distribution lists, and mail flow rules.
• Monitor and maintain email services to ensure high availability and reliability.
• Troubleshoot and resolve messaging-related issues.

M365 Implementation:

• Participate in the deployment and migration of on-premises email systems to Exchange Online.
• Collaborate with the IT team to design, plan, and execute M365-related projects.

Security and Compliance:

• Implement and maintain email security measures, including anti-phishing, anti-malware, and data loss prevention (DLP) policies.
• Ensure compliance with industry standards and regulatory requirements.

Collaboration and Integration:

• Work closely with the IT team to integrate messaging solutions with other Microsoft 365 services, such as Teams, SharePoint, and OneDrive.
• Provide technical guidance on best practices for collaboration tools and integrations.

Documentation and Training:

• Create and maintain documentation for configurations, processes, and procedures related to messaging systems.
• Train end-users and IT staff on effective use of messaging services.

Monitoring and Reporting:

• Set up monitoring tools and reports to track system performance and resolve issues proactively.
• Generate reports and provide insights into the health of messaging services.
• Ability to monitor and optimize Microsoft 365 services for performance and reliability.

ADVANTAGEOUS SKILLS

• Experience in troubleshooting infrastructure, network and integration issues
• Experience with ITL processes (Incident, Change and Problem management)
• Good written and spoken English skills
• Good Documentation skills
• Excellent communication skills in a clear a concise way with team members, stakeholders and management on an appropriate level of detail
• Working knowledge of the following communication and connectivity systems: Microsoft TCP/IP, networking protocols, Internet application connectivity
• Agile mindset (knowledge of agile processes and principles)
• Strong ability to understand technical dependencies and enterprise setup on a global scale
• Strong ability to analyze issues, build a resolution plan and bring it to successful implementation
• Ability to deliver on time and in excellent quality
• Willing to deal with international and global customers, and different language barriers
• SELF STARTER, self-motivator, self-learner
• Ability and willingness to coach and give training to colleagues

ROLE:

• Managing and steering of service provider responsibilities on a daily basis
• Establishing and supporting proactive measures for operations delivery
• Establishing key user stories and deliverables for the service provider
• Managing and reporting on outcomes, issues, and service provider topics
• Resolve IM (Incident Management) tickets.
• Resolve CIM (Critical Incident Management) tickets as required.
• Coordinate PM (Problem Management) tickets as identified.
• Coordinate CM (Change Management) tasks and tickets as required
• Prepare and coordinate CAB presentations
• Prepare and coordinate product communication updates.
• Assist user departments in drafting system requirement documentation based on business processes.
• Ensure that all processes have been investigated/considered in obtaining the specifications of the user requirements.
• Evaluate service requests and architecture change requests.
• Propose and review system design and evaluate alternatives.
• Develop systems solutions in line with quality and delivery requirements.
• Identify and evaluate new and emerging IT technologies.
• Meet with Stakeholders, gather requirements, prioritize backlog, evaluate, and present proposed IT solutions.
• Enable and support external provider teams to develop and operate IT solutions.
• Support the product owner and sub-product owner with options for software decisions and product roadmap, based on knowledge of changing customer demands, technical features and conducted technical tests (proof of concepts).

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