Job Description

Conduct system analysis, design, development, and testing for assigned technical products or applications within the context of an agile/DevOps delivery model, focusing on the automation of environments, infrastructure, build, and deployment pipelines.



Maintain, build, and set up new development tools and infrastructure for both on-premise and cloud platforms.



Automate the management of infrastructure patches and maintenance.



Work on ways to automate and improve development and release processes.



Collaborate with QA Engineers to build disposable test environments and automated testing.



Ensure systems are safe and secure against cybersecurity threats in collaboration with QA Engineers.



Work with Software Developers and Engineers to ensure development follows established processes and functions as intended.



Improve integration of code between teams to enhance collaboration and efficiency.



Provide middleware support and configuration management for application-dependent software, such as Webservers, Java, and Docker.



Build tools to reduce occurrences of errors and improve developer and customer experience.



Develop scripts and monitoring tools to analyze and visualize important metrics about development processes, reliability, and availability.



Support operational excellence goals through strong operations knowledge and resolve escalated support topics as part of a tier-3 DevOps role to ensure the highest availability of critical applications.



Plan and execute upgrades of existing applications, tools, and features, creating solutions and solving problems using a cloud-native toolchain to ensure world-class uptime and business agility.

Qualifications/Experience:

Educational Background:

A bachelor's degree in Computer Science, Information Technology, or a related field is typically required. Advanced degrees or certifications in relevant areas can be advantageous.



5+ years of experience in IT application or infrastructure operations.



Demonstrated expertise in Agile working methods.

Essential Skills Requirements:

Operating Systems:

Strong skills in Linux, CRON, and Unix Filesystems.



Proficiency with container technologies like Docker, Kubernetes, AWS EKS/ECS.

Scripting and Automation:

Proficiency in scripting in Batch and Shell.

CI/CD:

Experience with Version Control, Build, and Deployment Pipeline Automation (e.g., GitHub Actions or Jenkins).

Infrastructure:

Familiarity with Cloud platforms such as AWS or Azure.

Security Practices:

Understanding of security protocols and practices, including management of Keys, Certificates, and Secrets.

Infrastructure as Code:

Proficiency in tools like Terraform or Ansible.

Monitoring:

Experience with tools such as AppDynamics, Dynatrace, Datadog, or Cloudwatch.

Log Management and Alerting:

Knowledge of ELK Stack, Splunk, or Nagios.

Troubleshooting Skills:

Ability to diagnose and resolve issues related to infrastructure, connectivity, and system performance.

Performance Tuning:

Knowledge of performance tuning techniques to optimize application infrastructure.



Any additional responsibilities assigned in the Agile Working Model (AWM) Charter.

Advantageous Skills Requirements:

Experience with Microprofile containers, such as Quarkus.



Scheduling tools, e.g., AWS Batch.



Webserver experience, particularly with Nginx.



Proficiency with container technologies like Docker, Kubernetes, AWS EKS/ECS.



Familiarity with Incident-Problem management tools, such as ITSM Suite or BMC Remedy.



Knowledge of databases, including DB2, PostgreSQL, NoSQL, MongoDB/DocumentDB, etc.



Experience with Java Frameworks/Development, such as the Spring Framework.



Experience in IT service continuity management for business-critical processes.



Knowledge of regulated business unit requirements (e.g., financial institutions).



Familiarity with PRIME processes for operational and compliance requirements.



More than 10 Years