Job Description

Job Title: Operations & Customer Success Assistant
Location: Remote (must be available 9am-7pm EDT/EST)
Compensation: $1,200-$1,300/month
Start Date: ASAP
About the Role
We're looking for a highly organized and communicative Operations & Customer Success Assistant to support our growing client base. You'll work directly with our Chief of Staff to manage onboarding, respond to customer support requests, and eventually lead product tutorial calls and video walkthroughs. This is going to be a client-facing role, so excellent English and strong presentation skills are essential.
We'll ramp you up in stages over your first 3 months to gradually increase responsibilities:
Month 1: Internal Onboarding Support

• Set up new client accounts (users, organizations, logins)
• Save client materials (branding, sample decks, preferences) in Notion
• Save signed contracts and maintain an onboarding status tracker
• Help create custom deck templates based on client materials
• Begin to learn our platform and admin tools

Month 2: Basic Client Support

• Respond to client questions in chat about how to use the software
• Record and send quick Loom videos to walk through solutions for specific help requests
• Continue developing fluency in our platform and admin tools

Month 3: Client Education

• Record full tutorial videos explaining new product features that can be shared via email newsletters or in our Tutorial video library
• Create and send payment links and invoices for new client engagements
• Help improve documentation and onboarding guides

Qualifications

• 1-2 years in operations, admin, or customer-facing roles
• Excellent spoken and written English (clear, confident, and client-ready)
• Organized, detail-oriented, and a fast learner with software tools
• Comfortable with Google Workspace, Zoom, Notion, Calendly, and DocuSign
• Familiarity with real estate is a plus but not required
• Adaptable -- you'll thrive in our fast-paced, ever-evolving startup environment