Operations Coordinator, South Africa Marketplace Operations, Grocery & Retail
Randburg, Johannesburg, South Africa
Job Description
Uber is building the world's best and biggest marketplace for on-demand delivery of local commerce. As an Operations Coordinator, you'll play a crucial role in shaping the future of grocery and retail delivery in South Africa.
You'll be responsible for executing and scaling a unique fleet model for premium delivery partners, ensuring we provide exceptional, specialized delivery services for our leading partners. This includes overseeing the entire courier lifecycle, from onboarding to offboarding, to ensure a high-quality fleet.
What You'll Do
- Quality Control & Compliance: Oversee the entire courier lifecycle, from onboarding to offboarding, to ensure a high-quality fleet. You'll also build and run scalable processes to maintain courier quality and compliance.
- Stakeholder engagement: Cultivate and manage daily and long-term relationships with key fleet partners to drive mutual success.
- Monitoring: Actively monitoring performance metrics to manage demand and supply and ensure seamless operations.
- Experience: 2+ years of professional experience preferably in operations, a startup, eCommerce, B2C apps or retail.
- Analytical skills: Ability to analyse data and derive conclusions from it. Experience with Google Sheet/Excel is needed and interest in learning SQL
- Stakeholder Management: Ability to build relationships, work cross-functionally and manage multiple internal and external stakeholders.
- Prior experience with fleets in the retail sector is a plus
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .
Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.
Skills Required
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Job Detail
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Job IdJD1543790
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRandburg, Johannesburg, South Africa
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EducationNot mentioned