Job Description

Job Title
Operations Coordinator (Remote South Africa-Based)
Location
Remote (South Africa-Based)
Working Hours
Full-time
UK-aligned hours
Includes some weekend support (on a rota basis, 10 am- midnight UK time)
Reports To
Head of Operations
Salary Range
R27,500 R30,000 per month
Overview
A fast-growing international tech company is looking for a detail-obsessed, cool-headed, and highly organised Operations Coordinator to support and coordinate a UK-based field team. This role is hands-on and critical to the smooth execution of day-to-day installations, customer logistics, and system updates. You'll manage team schedules, review job completion quality, and ensure operational standards are consistently met.
Key Responsibilities
Coordinate daily planning, task routing, and scheduling for a UK-based field team
Track installations, network refreshes, and technical system updates
Review completed jobs to ensure quality, accuracy, and consistency
Liaise with venues and partners regarding logistics, updates, and support needs
Use internal systems (e.g., CRM and ticketing tools) to maintain accurate records
Quickly identify, troubleshoot, and escalate operational blockers
Ensure service level agreements (SLAs) and timelines are met
Support process improvements that enhance team efficiency and service quality
Participate in weekend shifts as part of a rotational support schedule
Essential Requirements
Highly organised, with exceptional attention to detail
Proactive and solutions-driven, with strong problem-solving abilities
Able to work under pressure and manage shifting priorities
Experience using CRM or support platforms (e.g., Zoho Desk, Zendesk, Intercom)
Fluent in written and spoken English
Comfortable working independently in a remote environment
Stable internet connection and availability during UK business hours
Desirable (Nice to Have)
Experience in field service coordination or logistics
Familiarity with IoT, hardware, or tech installations
Experience working with or supporting UK or international teams
Basic technical troubleshooting ability
What's on Offer
Fully remote, flexible work environment
Opportunity to grow within a global operations team
Exposure to a fast-growing, tech-enabled international business
Supportive team culture and clearly defined performance metrics
Training and development tailored to individual strengths