Operations Consultant (advanced) 0999
Gauteng, South Africa
Job Description
Operations Consultant (Advanced) with 2 years IT related working experience as well as min 3 years in a customer service facing role, must be based in Gauteng.
What will be your role and responsibilities?
- IT experience delivering operations support services
- Strong analytical and problem-solving skills with a high attention to detail
- Provide Production Support (IT) for all BMW Plants outside of Germany
- Be the telephone call receipt of IT incidents related to production issues
- Pre-qualify IT-incidents and classify additional relationships
- Fix incidents in IT systems in accordance with User manuals
- Monitor IT system error messages and process accordingly
- Provide guidance throughout the Incident management processes
- Initiate the IT escalation process, when required
- Process email requests
- Serve as an "Information channel" for Management and end-users
- Work shifts as part of a team providing 24 x 7 x 365 support
For more information please contact:
Natally Tshabalala
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Job Detail
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Job IdJD1449937
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGauteng, South Africa
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EducationNot mentioned