Job Description

About the Role

We are seeking a highly organised and detail-oriented

Operations Assistant

to support the day-to-day operational and administrative functions of the business. Reporting to the Operations Manager and Directors, the successful candidate will play a key role in order processing, retail and insurance orders, office administration, and aftersales support to ensure smooth operations and high levels of customer satisfaction.

This role is ideal for a proactive individual who thrives in a fast-paced environment and enjoys working collaboratively across teams.

Key Responsibilities

Order Processing & Retail Support

Monitor and track orders to ensure timely and accurate processing Process insurance, retail, and sales orders, including Insrap, Fundi, Ackermans, Pep, and Mr Price Manage kitting requests, invoicing, delivery tracking, and Proof of Delivery (POD) documentation Update tracking systems and follow up with couriers on outstanding deliveries

Office Administration

Perform general administrative duties, including filing, data capturing, scanning, and recordkeeping Create purchase orders and goods receipt vouchers (GRVs) Maintain accurate inventory and delivery records Support internal teams with administrative and operational tasks

Aftersales Support

Assist with aftersales queries, returns, and warranty processes Track and resolve customer complaints in line with service level agreements Liaise with Customer Service and Technical Support teams to ensure a seamless customer experience

Reporting & Communication

Compile and submit accurate operational reports within required timelines Acknowledge and respond to internal and external communications timeously Provide regular feedback to relevant stakeholders

General Support

Ensure compliance with company policies, procedures, and standards Maintain a neat and professional work environment Identify opportunities to improve operational efficiency Support cross-functional teams as required

Minimum Requirements

Matric and/or relevant Diploma (minimum)

2+ years' proven experience

in an Operations Assistant, Office Assistant, or similar role Experience within the

ICT sector

will be advantageous Proficiency in Microsoft Office Suite Valid driver's licence Excellent verbal and written communication skills

Key Competencies & Attributes

Strong organisational and time management skills High attention to detail and accuracy Proactive, reliable, and self-motivated Ability to work independently and as part of a team Strong problem-solving and critical thinking skills Customer-focused with a professional approach Adaptable, tech-savvy, and results-driven

What We Offer

A supportive and collaborative work environment Exposure to a broad range of operational functions Opportunities for learning and growth
Job Types: Full-time, Permanent

Application Question(s):

Are you a South African Citizen.
Work Location: In person