Operations And Client Service Manager

Pretoria, Gauteng, South Africa

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ROLE OVERVIEW

The Company is seeking a highly experienced Operations Manager with strong operational fundamentals and proven ability to implement and manage processes effectively.
The ideal candidate will need to have a background in B2B environments, preferably within real estate, proptech, fintech, or similar sectors, and should be comfortable working with partners and support teams.
Experience in customer onboarding, migrations, and building operational frameworks is essential.

KEY RESPONSIBILITIES

Develop and maintain standard operating procedures (SOPs), training materials, ticketing systems, contracts, and order forms.
Ensure operational readiness and efficiency across all business functions.
Manage a growing team (initially four direct reports) and oversee future expansion, including roles such as training specialists and technical support.
Collaborate with internal teams to streamline processes and maintain compliance standards.

CANDIDATE PROFILE

Strong operational expertise with hands-on experience in process implementation and team building.
Ability to work in a technical environment without requiring deep technical expertise.
Demonstrated success in operational readiness and customer onboarding.

Real Estate

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