Job Description

Role Summary

The Vendor Operations Analyst plays a key role in supporting the operational execution of WeFi's international Vendor, Lender, and Reseller programs across EMEA and APJ. This role ensures timely, accurate, and compliant processing of all funding-related tasks, reconciliations, and dispute resolutions. The Analyst operates within a fast-paced, multi-country environment and will be responsible for managing invoice workflows, onboarding support, documentation, and exception tracking across several time zones.

Key Responsibilities1. Operational Execution & Process Oversight

Manage the end-to-end invoice lifecycle: generation, validation, approval, and settlement.

Ensure accurate and timely processing of daily funding queues, interacting with Finance, IT, and external vendors/lenders.

Coordinate invoice corrections, voids, and the creation of credit/debit notes in accordance with funder-specific rules.

Maintain a high level of accuracy and urgency in ensuring smooth financial transaction execution across EMEA/APJ.

2. Issue Management & Dispute Resolution

Act as the first point of contact for operational issues related to funding, invoice mismatches, and payment discrepancies.

Track exceptions, escalate as needed, and collaborate with internal teams to investigate root causes.

Proactively communicate with Vendors, Lenders, and Reseller Managers to resolve open issues.

3. Documentation & Control Management

Maintain and regularly update SOPs to reflect changes in processes, lender requirements, or system configurations.

Ensure full process traceability and audit readiness through clean documentation practices.

Track all workflow updates and maintain process version control logs.

4. Reporting & Reconciliation Support

Compile and validate weekly and monthly reports on funding, credit notes, exceptions, and reconciliations.

Support the generation of dashboards for regional and global review.

Monitor SLA and performance metrics, raising risks when performance thresholds are at risk.

5. Regional Onboarding & Transition Support

Support onboarding of new Vendors, Resellers, and Lenders by coordinating static data setup, documentation collection, and configuration checks.

Participate in UAT cycles by reviewing test scripts and validating output.

Ensure seamless go-live execution by preparing funding templates, reporting trackers, and issue logs in advance.

6. Stakeholder Collaboration

Collaborate with internal departments including Finance, Legal, IT, and Operations Managers to maintain alignment.

Communicate regularly with external parties across EMEA/APJ to confirm status of key deliverables, funding cycles, and escalated matters.

Coordinate time zone differences effectively to support regional operations and maintain continuity.

Qualifications / Education:

Bachelor's degree in finance, Operations, Economics, or related field.

Experience:

4+ years in financial services, FinTech operations, or vendor funding environments.

Strong understanding of reconciliations, invoice handling, payment processes, and documentation control.

Proven experience handling multi-country operational support across EMEA/APJ.

Skills:

Core Technical / Analytical Skills

o Data analysis and interpretation (Excel, Google Sheets, SQL optional)

Advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP, formulas, data validation) Reporting and dashboard creation (Power BI, Tableau, Looker, or similar) Data reconciliation and variance analysis Process mapping and documentation (end-to-end workflows, SOPs) Root cause analysis and problem solving Basic financial literacy (invoices, funding, settlements, fees, reconciliations) Data quality controls and exception handling Automation mindset (identifying manual steps, proposing automation)

Operations & Process Skills

o Operational risk identification and mitigation

Control design and monitoring Issue tracking and resolution management Stakeholder dependency mapping Change management and process improvement SLA / KPI definition and tracking Volume and capacity analysis Continuous improvement (Lean, Six Sigma, Kaizen concepts)

Business & Communication Skills

o Clear written communication (status updates, issue summaries, documentation)

Ability to translate data into business insights Stakeholder management across Ops, Finance, IT, Vendors, and Clients Ability to structure ambiguous problems Attention to detail and accuracy Prioritisation and time management Ability to work independently with accountability

Behavioral / Personal Attributes

o Highly structured and organised

Curious and analytical mindset Proactive problem solver Comfortable working with ambiguity Resilient under pressure and deadlines Strong ownership mentality Collaborative and low-ego team player Integrity and respect for controls and governance
Job Type: Full-time

Pay: R980000,00 - R1050000,00 per year

Work Location: In person