Job Description

Job Summary
Operations & Administration Manager - Edgemead, Cape Town (Western Cape, SA)
We are currently recruiting for a well-established and vibrant Christian Church who is currently expanding and in search of a highly organised, process driven, hands-on, pro-active and solutions focused Operation & Administration Manager to join their collaborative team!
One would describe you as a resourceful and resilient professional with a proven ability to innovate and enhance operational and office administrative processes. Known for your analytical thinking, you excel at identifying gaps and driving continuous improvement initiatives.
Their team culture values presence over productivity, fun, authentic relationships, teamwork, spiritual health, and taking hope to the world. They believe ministry should be life-giving--both to the people they serve and the teams they lead and they are seeking someone who shares these values and who will help steward and strengthen their operational foundation.
You will be working closely with the Executive Pastor of the church and will be responsible for a variety of areas.
MAIN PURPOSE OF THE ROLE
The Operations & Administration Manager will help lead the smooth, efficient functioning of our church's administration, finance, and campus logistics providing an effective functioning support system for the ministry of the congregation.
This leadership role is vital to enabling the ministry to thrive behind the scenes by helping to build scalable systems, ensuring compliance, managing resources wisely, and leading people with integrity and care.
It will include oversight of the following areas: Office Management, General Administration (People Administration, Policy and Record Management), Financial Administration (including Supplier, Procurement Management and Insurance), IT Infrastructure and Systems Management, Facilities and Equipment as well as oversight of the full Campus's Operations.
KEY RESPONSIBILITIES
Operational Leadership & Office Oversight (20%)

• Oversee weekday operations, systems, and teams that support church-wide ministry
• Supervise administrative, facilities, business personnel, contract personnel as well as volunteers.
• Oversee church calendar and manage all venue bookings, office functions, and team travel logistics
• Lead internal process documentation and onboarding for the equipping for new ministry leaders and leadership team members

Administration, Compliance & Financial Systems (40%)

• Manage church-wide administrative systems and member database as well as ensure that the database infrastructure meets the requirements for the effective management of church data
• Provide accurate, up-to-date and timely information pertaining to church membership and activities via the member database whilst eliminating duplicates and purging database for obsolete records
• Recruit, equip and manage the volunteer team working with the church member data
• Oversee policy development, implementation, and compliance (HR, health & safety, data, etc.)
• Ensure compliance with relevant regulations through research and staying abreast of legislative impact on church policies as well as update and implement any needed changes to existing policies accordingly
• Ensure timely and accurate weekly, monthly as well as quarterly reporting for strategic decision-making
• Prepare Elder and AOG reports as requested
• Support financial management including budget monitoring, procurement oversight, and insurance
• Provide travel arrangement support for staff and leadership which includes booking of flights, accommodation, transport, budgets, tracking of travel paperwork, etc.
• Ensure that all meeting minutes in which decisions are made, as well as all building plans, safety plans and certificates of compliance are appropriately stored

IT & Systems Infrastructure (15%)

• Lead development and maintenance of church-wide IT and communication systems
• Manage service provider relationships and licensing (e.g., Microsoft 365, Planning Center, MS Teams folder permissions, database access permissions, etc.)
• Ensure that all functionality of hardware and software is up to date, being utilised and meets the church's requirements
• Ensure the security of company information and effective backup systems both internally and externally
• Ensure staff are trained and supported with the right tech tools (both software and hardware) for ministry
• Ensure that all the telecommunication and various systems are functional and operational
• Review all online systems and applications, access and permissions annually, from song loops, to livestream software, etc. as well as that all systems are documented and network diagrams available

Campus, Health & Safety and Facilities Operations (15%)

• Ensure OHS procedures and signage are in place; correct any non-compliance through preventative action
• Report accidents/incidents and follow up with required steps
• Oversee facilities operations, including cleaning, grounds, and security, ensuring smooth daily functioning
• Supervise cleaning/facilities staff and liaise with volunteers or service providers for maintenance
• Manage access control systems and key distribution
• Support teams involved in building projects
• Ensure all equipment is properly maintained and serviced on schedule.

Additional Leadership Support (10%)

• Provide support to the Executive Pastor and participate in cross-departmental planning
• Contribute to the broader vision and culture of the church as a trusted leader

QUALIFICATION, SKILLS, EXPERIENCE AND CHARACTERISTICS REQUIRED
Qualification, Experience and Skills required

• Matric with tertiary qualification in Business Administration, Business Analysis, Project Management or Operations Management or related field
• 3-5 Years commerce experience gained in business operations, administration management or business leadership
• 2 Years proven team leadership skills gained within business administration management, IT systems and data management knowledge
• Minimum 1 years' leadership experience gained in a multi-staff church setting, even if this has been gained from a volunteering perspective
• Proven ability to analyse data and identify trends
• Experience in policy development and financial oversight
• Proven proficiency in MS Word, MS Outlook and MS Excel (formulas, pivot tables, with VLOOKUP's being advantageous)
• Working knowledge of church related systems is highly advantageous
• Excellent communication, problem-solving, and decision-making abilities

Other Requirements

• Valid driver's license and access to a registered, reliable, insured vehicle
• Flexibility to work evenings and weekends only as needed

Character & Culture Fit

• Strengths in leadership, strategic operations and administration management
• Values aligned with the Christian Church's mission and cultural values
• Emotionally intelligent, confidential, and servant-hearted
• A collaborative, proactive leader who thrives in a fast-paced, deadline driven environment
• Values feedback and ongoing personal development

TO APPLY:
Please submit an up-to-date and detailed CV along with a brief motivational paragraph outlining how your profile aligns with the required knowledge, competencies, and skills for this role. Applications should be sent to Andrea Jones via the following link and / or to (Please include job title in Subject line)
Closing Date: Monday, 4 July 2025
Please Note: If you have not been contacted within two weeks of the closing date, please consider your application as unsuccessful.
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