Job Description

Purpose of the Job:

Supervising staff and ensuring excellent customer service in front of house Managing gym floor activities and ensuring equipment is safe and functional Enforcing health, safety, and cleanliness standards Handling member concerns and resolving issues Coordinating schedules, maintenance, and facility logistics

Key Performance Areas include:

1.

Facility Operations & Maintenance

Ensure equipment is functioning and safe
2.

Staff Supervision & Training

Manage and motivate gym floor staff, cleaners, and trainers Conduct staff training and performance evaluations Ensure adherence to company policies and standards
3.

Customer Service & Member Experience

Handle member inquiries, feedback, and complaints Maintain high levels of customer satisfaction Promote a welcoming and motivating atmosphere
4.

Health & Safety Compliance

Enforce safety protocols and emergency procedures Ensure proper use of equipment and gym etiquette Conduct risk assessments and incident reporting Oversee cleanliness and hygiene of the gym Schedule and monitor routine maintenance and repairs
5.

Inventory & Supplies Management

Track and manage inventory (cleaning supplies, towels, etc.) Place orders and control stock levels efficiently
6.

Reporting & Performance Monitoring

Track key metrics: attendance, equipment usage, staff performance Provide reports to upper management Identify areas for operational improvement

Experience and Qualifications

Industry Experience

2-5 years

Management Back round Hands-on experience with

gym operations, customer service, and equipment management

Leadership & Team Management

Proven experience

managing or supervising a team

, ideally in a gym or hospitality setting Ability to lead, train, and motivate staff across shifts Experience in handling staffing schedules, performance reviews, and conflict resolution

Customer Service Background

Strong background in

client-facing roles

Experience dealing with member concerns, resolving complaints, and maintaining a high standard of service

Health & Safety Knowledge

Understanding of

gym safety protocols

and

first aid procedures

Experience conducting risk assessments and ensuring compliance with health regulations

Administrative & Operational Skills

Experience managing

inventory, cleaning schedules, and maintenance logs

Comfortable using

gym management software or booking systems

Bonus Qualifications (Preferred but not always required)

Certification in

Fitness, Sports Management, or Business Administration

First Aid / CPR certified Health & Safety or Facility Management training
CV's can be sent directly to

Reception.hazelwood@planetfitness.co.za /

CGM.Hazelwood@planetfitness.co.za

Please note that if you have not heard from the HR department within 5 days, consider your application unsuccessful.

Job Type: Full-time

Pay: R12000,00 - R16000,00 per month

Education:

High School (matric) (Preferred)
Experience:

Staff Management: 3 years (Required)
Work Location: In person