Job Description

Job Mission / Objective:

The Operational Banker for Emerging Business at Access Bank South Africa plays a pivotal role in supporting small to medium-sized enterprises (SMEs) and emerging businesses. This position focuses on providing operational support, facilitating efficient banking processes, and delivering tailored banking solutions that meet the unique needs of emerging businesses. The ideal candidate will have a strong understanding of banking operations, excellent problem-solving skills, and a client-centric approach to enhance the banking experience for emerging businesses.

Requirements

Operational Support:

Provide end-to-end operational support to emerging business clients, including account opening, transaction processing, and resolving operational issues.

Client Relationship Management:

Assist Relationship Managers in maintaining and strengthening relationships with emerging business clients by addressing their banking needs and operational inquiries.

Process Optimization:

Identify and implement process improvements to streamline banking operations for emerging business clients, ensuring efficient and effective service delivery.

Risk Management:

Ensure compliance with regulatory requirements and internal policies while processing client transactions and managing client accounts

Transaction Management.

Ensure compliance with all banking regulations, policies, and procedures, including anti-money laundering (AML) and know your-customer (KYC) requirements

Product Knowledge:

Maintain a thorough understanding of the bank's products and services for emerging businesses to provide accurate information and recommend suitable solutions to clients.

Client Onboarding:

Support the onboarding process for new emerging business clients, ensuring all documentation and compliance requirements are met.

Customer Service:

Address client inquiries, resolve issues promptly, and provide exceptional customer service to enhance the overall client experience.

Reporting:

Prepare and maintain reports on operational activities, client interactions, and process improvements for management review

Collaboration:

Work closely with internal departments such as Compliance, Risk, and IT to ensure seamless banking operations for emerging business clients.

Educational Requirements:

Typically, a minimum of a Grade 12 or equivalent. A financial FAIS accredited qualification such as a Bachelors` degree in Finance, Economics, or Business is preferred.

FAIS Compliance:

The roles is FAIS Affected. Must be registered with the Financial Sector Conduct Authority (FSCA) and hold the necessary FAIS qualifications (e.g., RE exams, Fit & Proper requirements).

Work Experience:

Minimum of 3-5 years of experience in banking operations, preferably within the emerging business or SME segment. Compliance: In-depth understanding of banking regulations and compliance requirements relevant to emerging businesses. Knowledge: Strong knowledge of banking products, services, and operational processes tailored to emerging businesses.

Skills / Specialized Know How:

Technical Skills:

Proficiency in banking software and systems; ability to analyze and optimize operational workflows.

Client-Centric:

Strong focus on delivering exceptional client service and building positive client relationships.

Analytical:

Excellent problem-solving and analytical skills to identify and resolve operational issues efficiently.

Attention to Detail:

High level of accuracy and attention to detail in processing transactions and managing client accounts.

Communication:

Excellent verbal and written communication skills, with the ability to explain complex banking processes to clients clearly.

Time Management:

Ability to manage multiple tasks and prioritize workload in a fast-paced environment.

Team Player:

Collaborative mindset, with the ability to work effectively with cross-functional teams.

All appointments will be made in line with Access Bank's Employment Equity plan. The Bank supports the recruitment and advancement of individuals living with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Employees who apply and do not hear from HR within 30 days of the closing date may assume that their application was not successful, and we thank you for applying.

Benefits

Medical Aid Provident Fund Group Life Cover Income Disability Cover Funeral Cover * Training & Development