Onsite Software Specialist (equitrac)
Midrand, Johannesburg, South Africa
Job Description
SUMMARY:
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POSITION INFO:
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Remote Support
- Assist clients with workstation and printer issues remotely.
- Software/Application Support
- Managing the printing infrastructure.
- Hardware support
- Providing technical hardware support, repairing printers, managing waste toner errors, paper jams and all service-related errors on printers.
- Logging toner calls, replacing toners, replenishing stock, stock control.
- Onsite support
- Engaging with clients in person, participating in projects and special support requirements.
- Application data capturing and processing. Supplying data to Management Team or end user based on requirements.
- Daily environmental checks.
- Providing high end technical support to Group Executives.
- Managing escalation tickets.
- Monitoring toner levels for all printer cartridges.
- Physical Hardware
- Network to the printer
- Updates and Vulnerabilities
- Health Checks
- Reports
- Configurations
- CompTIA| CTT+|2011
- CompTIA| CDIA+|2011
- LGIT Smart Solutions| Microsoft SQL Server|2009
- CompTIA| PDI+|2009
- International Business| Business|2010
- International Business| Project Management |2010
- EQUITRAC CERT 5.4 - CS 6.2
- FMAUDIT Training
- OUTPUT MANAGER
- EQUITRAC 6.2
- DOCUWARE
- AWS System Migration
- AUTOSTORE
- SQUARE 9
- GLOBAL SCANS
- Office 365
- Computer literate (excel, word, access, power point, e-mail, internet)
- Microsoft Exp. (Active Directory, Exchange Server Support)
- Hyper-V and VMWare Exp
- SQL Knowledge
- Equitrac Output Manager
- Paper Cut
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Job Detail
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Job IdJD1462936
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMidrand, Johannesburg, South Africa
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EducationNot mentioned