Job Description

Problem Solving and Support:

• Respond to client inquiries and support requests promptly and professionally.
• Diagnose and resolve hardware and software issues.
• Perform basic repairs and maintenance on computer equipment.

Installation and Setup:

• Install and configure computers, operating systems, and software.
• Install network infrastructure, including routers, switches, and wireless devices.
• Provide support for setting up new workstations and reconfiguring existing workstations.

Network Management:

• Monitor network performance and report any issues to senior staff.
• Assist with the administration of network security and access controls.
• Maintain network connectivity and troubleshoot network problems.

Documentation and Reporting:

• Maintain accurate records of support requests, solutions, and maintenance activities.
• Provide regular reports on IT support activities and performance.
• Keep inventory of IT equipment and software up to date.

Customer Service:

• Build and maintain strong relationships with clients by delivering excellent service.
• Communicate effectively with clients to understand their needs and provide support.
• Handle complaints and issues professionally and promptly.

Additional Requirements:

• Willingness to work flexible hours, including weekends and holidays if necessary.
• Valid driver's license and reliable transportation for onsite support.
• Ability to pass background checks and security clearances if required by the employer.

The position is in Johannesburg, Monday - Sunday working in a team with shift on a rotational basis.
Technical Skills:

• Basic understanding of computer hardware and software.
• Familiarity with operating systems (Windows, macOS, Linux).
• Basic network knowledge (TCP/IP, DNS, DHCP).
• Proficiency in using and supporting common software applications (Microsoft Office, email clients).
• Ability to troubleshoot hardware and software issues.

Soft Skills:

• Excellent communication skills, both verbal and written.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Client-focused attitude and the ability to handle challenging situations with patience and professionalism.
• Time management skills and the ability to prioritize tasks.

Skills Required