Job Description

Role and Responsibilities

Have a senior level of experience and understanding in the following services:

Microsoft Windows for Endpoints Microsoft Office Microsoft Office 365 Suite Desktop and Laptop hardware fundamentals

Have a mid-level of experience and understanding in the following services:

Mimecast Anti-Virus Microsoft Active Directory On-Premise

Have an entry-level experience and understanding in the following services:

Microsoft Group Policy Microsoft Azure Active Directory Network - Firewall, Switches, Access Points, Routers and Controllers Network - WAN and LAN fundamentals Third-Party Applications (Not Limited To) - Exclaimer, Code 2, Sage, M-Files

Have the ability to perform the following functions:

Be a technical escalation point to resolve incidents which lower tiered Engineers are unable to Be a mentor to lower tiered Engineers Ability to write Work Instructions and Standard Operating Procedures for common tasks Work within a Service Desk ticketing application and ensure that tickets assigned to you are communicated on and resolved with SLA Assist Operations Managers with technical queries when needed Be willing to work unscheduled overtime if required

Qualifications and Education Requirements

Grade 12 - Required A+ and N+ - Required Microsoft 365 Certified: Endpoint Administrator Associate - Beneficial Bachelor's Degree in Computer Science or Information Technology Diploma - Beneficial

Preferred Skills

Excellent verbal communication Excellent written communication by following email etiquette best practice Ability to work independently and unsupervised Ability to work in a multi-tenanted environment Ability to work with other Business Units and Vendors with the primary goal being providing exceptional service to the customer Interest in wanting to keep abreast of technology in the IT industry Interest in wanting to keep obtained certifications updated and willing to certify in new technologies in accordance with the business strategy and personal roadmap * 2-3+ years of experience in a similar technical role