Online It Support Technician
Job Description
Eduvos is looking to employ the services of a Online IT Support Technician
Purpose of the role
To provide first level IT technical support services for our online and part-time academic programmes, handling all IT-related queries, service requests, incidents, and problems for the student and staff community.
The role will ensure timely resolution of issues by following ITIL best practices and utilizing an IT Service Management (ITSM) system to log, track and manage requests. This position requires a combination of strong technical expertise, excellent communication abilities, and effective problem-solving skills to maintain a high standard of support for students and staff from the afternoons until after-hours (Mondays to Fridays), and on Saturdays.
The role reports to the National IT Service Manager and will work closely with the rest of the IT support teams to deliver a seamless support experience.
Skills Required
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
-
-
-
-
-
HEAD OF IT OPERATIONS MIDRAND (WATERFALL) UP TO R1.4M P/A
Johannesburg, Gauteng
Job Detail
-
Job IdJD1613831
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Part Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationSouth Africa, South Africa
-
EducationNot mentioned