Job Description

POSITION: KYC AND ONBOARDING SPECIALIST We are looking for a detail-oriented and experienced KYC & Client Onboarding Specialist to ensure a seamless, compliant, and customer-focused onboarding journey. This role combines client-facing engagement with rigorous operational due diligence, playing a critical part in safeguarding our platform from financial crime while delivering an excellent experience for our customers. Key Responsibilities Client Onboarding

• Manage the end-to-end onboarding process for both retail and corporate clients, collaborating closely with Customer Support and Compliance teams.
• Verify the accuracy and completeness of KYC information and documentation, resolving deficiencies in line with company policies, FIC requirements, and international best practices.
• Guide clients through the onboarding process, answering queries and facilitating document submission to ensure a smooth experience.

Client Due Diligence (CDD & EDD)

• Conduct thorough CDD and Enhanced Due Diligence (EDD) reviews for higher-risk clients, ensuring timely completion.
• Perform name screening, adverse media checks, and sanctions monitoring, escalating alerts or positive matches where necessary.
• Document and record findings with accuracy, ensuring compliance with regulatory standards and internal policies.
• Support periodic reviews of existing clients to maintain up-to-date KYC profiles.
• Identify and escalate high-risk clients, unusual patterns, or suspicious documentation to the Compliance Officer.
• Manage onboarding volumes efficiently to avoid backlogs and delays for clients.
• Contribute to process improvements by suggesting enhancements to workflows, systems, and tools that increase efficiency and accuracy.

Qualifications and Requirements

• Minimum 2+ years of direct experience in KYC, CDD, AML, or Compliance within financial services, fintech, or cryptocurrency.
• Degree in Banking & Finance, Business Administration, Law, or Financial Crime (or related discipline).
• Strong knowledge of KYC onboarding processes: customer identification & verification, name screening, AML risk ratings, EDD, escalations, and quality assurance.
• Familiarity with cryptocurrency compliance challenges (e.g., blockchain analytics, FATF Travel Rule, FSCA & FIC requirements) is an advantage.
• Strong interpersonal and communication skills, with the ability to guide clients through regulatory requirements in a professional manner.
• Self-motivated, detail-oriented, and able to work independently in a fast-paced environment.