Job Description

OFR Controller

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.



To co-ordinate, control, plan and manage all aspects within the Import procedure. The Ocean Freight Controller is a vital link within the supply chain process and must have extensive knowledge on both local and destination requirements.

DHL

Global Forwarding

has an opening for a

OFR Controller in Johannesburg, South Africa.

Join us in connecting people and improving lives!

In this

OFR Controller position

To arrange bookings based on customer requirements with various nominated third parties to ensure customer needs are met
To process customer documentation within a required timeframe in accordance to third party and local requirements i.e. customs, shipping lines To manage and monitor all parties within the supply chain To develop and maintain relationships with suppliers and customers Support Operations Supervisor with the implementation of new/change of systems, directives and distribution of information to staff Receive Estimate request from Client. Check Ocean Freight (freight charges) in Cargo sphere - CW1 and / or Quote shop. Request rates from origin station, process estimates for customer, including dangerous goods and executing the shipments. Send Estimate to customer as required and follow-up with customer. Request SLI from customer if estimate approved and contact origin station via quick Bookings. Arrange collection with origin station. Instruct origin to book with co loader / Carrier based on the SLI / SI. Receive booking confirmation from origin station within 48hr and send to client. Once Draft bill of lading received from Origin, 2 days before ETD quality check, send to customer to quality check then submit approval to Origin. Register shipment on internal system CW1 for Cross Trade files. Origin station that are not on CW1, then create a Quick booking. Request commercial invoice from Customer that must be used for Import certificate application ECTN/BSC/CNCA after BOL has been approved. Quality check ETA details provided by Origin Station with shipping line ETA details, continuous process throughout the shipment life. If there are any discrepancies enquire with Origin Station via OI Send out Status /Tracking report to customers, origin, and destination. Once all drafts are approved Send SOB / Pre alerts to customer / destination offices / Local Customer. Assign shipments off the LOT to your CW1 profile Invoice shipment based on estimate or rate agreements / process billing to local customer and / or bill back to origin station. Updating Mandatory milestones CW1 completely and within the specified timelines. Contact customer and assisting them with ALL QUERIES including lanes that are not being handled by DGF ZA. Co-ordinate movement of cargo within required/stipulated time frames in order to meet customer needs. Create/ Confirm transport order to ensure delivery of shipment to final customer. Ensure all customs clearances are followed up with customer are processed prior ETA if all docs on hand. Ensure release is taken from Co-loader/ carrier in time, so as to avoid storage and detention. To develop and maintain relationships with suppliers and customers. Support Customer Service / Key account management and Sales in incident and exception management. Initiate and address all OI's and CCM's within the defined timelines. Address all financial exception management reports within given deadlines, ie sick Files/ Role 3/ Unbilled / mishandling tracker etc. To participate within the department with regards to industry or regulation changes. Communicating with Top management from DHL origin and destination, suppliers, consignees, shippers, CSI, Sales for specific customers.

Now, here is what we need from you!

Retail and Perishable Sector knowledge is required Regulation knowledge - SARS, Road Transport, Exports, Imports Experience with CW1 Customer focused Microsoft Office applications Communication skills - written and spoken Interpersonal skills Influencing skills Negotiation skills Planning and organizing skills

We offer:

Comprehensive training and development opportunities. Mentorship from experienced freight forwarding professionals and senior leaders. Opportunities for international travel and exposure within the Freight Forwarding Industry. Potential for full-time employment upon successful completion of the program.

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html




Our

TOP EMPLOYER prestigious certification

attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.


We aspire to become the undisputed leader in our industry,

when people think of forwarding; we want them to think DGF

because we have:



The

largest global network

with more than ~30,000 passionate employees The most

efficient processes

and

fastest response times

The

best solutions

and

best customer service

Our Vision:

The Logistics Company for the World.

Our Mission:

Excellence. Simply Delivered.

Our Purpose:

Connecting People, improving lives.

Our Values:

Respect & Results

Our Goals:

Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.