Job Description

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.



To provide a proficient reception function and create a positive introduction for the customer by putting them at ease, identifying their specific requirements and direct customers to the appropriate department. To identify customer's digital banking requirements and to efficiently and cost-effectively fulfill these, while managing the risks associated with migrating new and existing customers to alternative self-servicing and/or digital channels.

Qualifications

Minimum QualificationsType of Qualification: NQF Level 5
Field of Study: FAIS Accredited

Experience Required
Personal and Business Banking
Sales and Service
Experience Required: 1-2 years
Customer Service Experience

Additional Information

Competencies:

• Generating Ideas
• Exploring Possibilities
• Examining Information
• Interpreting Data
• Convincing People
• Interacting with People
• Making Decisions
• Team Working
• Following Procedures
• Upholding Standards
• Verbal Communication
• Banking Process & Procedures
• Client Servicing
• Compliance
• Customer Understanding ( Consumer Banking)
• Product Knowledge (Consumer Banking)
• Product and Services Knowledge
• Cross and Up-Selling
• Producing Output
• Managing Tasks

Standard Bank