Job Description

Job Overview

Business Segment:

Personal & Private Banking

Location:

ZA, Western Cape, Cape Town, City and Southern Suburbs

Job Type:

Full-time

Job Ref ID:

80436835A-0002

Date Posted:

10/5/2025







We're looking for a dedicated and customer-oriented individual to join our team in the City and Southern Suburbs of Cape Town, specifically in Claremont, Constantia, Hout Bay, Kenilworth, Muizenberg, Rondebosch, Sea Point, Tokai. In this role, you will be the first point of contact for our valued customers, providing exceptional service and ensuring their needs are met efficiently and professionally.

Key Responsibilities:

Welcome and assist customers, creating a positive first impression.

Identify customer needs and direct them to the appropriate support or service.

Provide accurate information on bank products, services, and policies.

Resolve basic queries independently while upholding ethical standards.

Support smooth branch operations and maintain a clean, professional environment.

Qualifications

National Certificate (NQF5) or equivalent qualification



Experience



1-2 years of branch banking experience, focusing on customer service

Excellent communication and interpersonal skills

Proficiency in computer systems, including banking software

Strong problem-solving abilities and attention to detail

Customer-centric mindset with ability to work in a fast-paced environment

Basic knowledge of banking products and services (preferred)

Fluency in English and other local languages (advantageous)

Additional Information

Behavioural Competencies:

Following Procedures

Interacting with People

Managing Tasks

Meeting Timescales

Producing Output

Showing Composure

Team Working

Upholding Standards

Technical Competencies:

Banking Process & Procedures

Client Servicing

Customer Reception and Channelling

Product Knowledge (Consumer Banking)

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za