To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers.
Qualifications
Type of Qualification:
Secondary/High school/A levels/Matric
Field of Study:
Not applicable
Experience Required
Credit Risk - PPB
Risk & Corporate Affairs
3-4 years
Inbound and Outbound contact centre experience - early, late and legal collections
Additional Information
Behavioural Competencies:
Adopting Practical Approaches
Articulating Information
Checking Things
Conveying Self-Confidence
Establishing Rapport
Technical Competencies:
Active Listening
Contact Centre Customer Relationship Management
Electronic Communications & Devices
Query Resolution
Telephone Caller Handling
Please note:
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