Job Description

Title:

Office Manager

Location:

Remote - South Africa

Start Date:

Immediately (Part-time, with potential to transition to full-time)



The Office Manager ensures smooth daily operations and fosters a patient-first, professional environment. Reporting to the CEO and Managing Director, this role involves hands-on leadership across billing, admin, scheduling, credentialing, outreach, and staff support.

Compensation:

$8 hourly

Responsibilities:

Manage and triage EOB emails promptly Liaise across billing, outreach, interns, and other administrative teams Oversee scheduling, billing/credentialing, intake, and staff support Ensure all

emails

are addressed and answered quickly (internal and external) Oversee and maintain

medical records

, ensuring proper handling, storage, confidentiality, and compliance Support Network Development & Community Outreach efforts Provide feedback on internal communications and process improvements Assist with office and billing staff performance reviews, discrepancies, and coaching Participate in regular meetings with the Managing Director and CEO; contribute to company-wide meetings Maintain HIPAA and clinic compliance standards Implement and maintain office policies and procedures Track deadlines, commitments, and KPI/scorecard metrics Handle confidential information with discretion Assist HR with onboarding paperwork, offboarding paperwork, and time tracking compliance Perform additional duties as assigned

Qualifications:

Minimum 2-4 years in medical office management, preferably in a mental healthcare setting Strong leadership and staff management capabilities Excellent organizational and communication skills (proficiency in English with oral and written communication) Knowledgeable in HIPAA or similar patient-privacy regulations Proficient with clinic systems, billing, credentialing, and KPI tracking Patient-focused with a calm, collaborative leadership style

Fluent, professional-level English and excellent writing/grammar

Autonomous,

able to take initiative with minimal hand-holding

Availability during U.S. morning hours

for ongoing support and coordination

About Company

Find Your Balance, Center for Growth and Change Inc., is a mission-driven mental health practice providing telehealth services across California. Our mission is to create a world where mental health is prioritized and accessible to all.

Core Values

Growth through teamwork and positivity Respect in every interaction Ownership and accountability Willingness to lead Togetherness in compassion and empathy * Honesty and integrity