Office Assistant & Customer Success Manager (retail)
Cape Town, Western Cape, South Africa
Job Description
About the job Office Assistant & Customer Success Manager (Retail)
Our client is a company specializing in the creation of high-quality leather bags. With a commitment to craftsmanship and excellence, they have established themselves as a leader in the leather goods industry. Their team is passionate about producing timeless and stylish pieces that their customers cherish.
Job Location: Woodstock, Cape Town
Job Type: Full time l On-site
Requirements
- High school diploma or equivalent.
- Tertiary education in a relevant field.
- Minimum of 6 months experience in a similar role.
- Good communication skills
- Good organisation skills
- Welcome and greet customers, clients, and visitors in a warm and professional manner.
- Answer phone calls and respond to inquiries, providing accurate information about our products and services.
- Support various administrative tasks, including data entry, filing, and photocopying.
- Assist customers with their inquiries, orders, and product-related questions.
- Coordinate appointments and schedules for customers and internal staff.
- Process customer orders and returns accurately and efficiently.
- Collaborate with the sales team to ensure seamless customer interactions.
- Assist in managing customer feedback and forwarding it to relevant departments.
- Customer-focused attitude with a desire to provide top-notch service.
- Basic computer skills and familiarity with office software.
- Ability to multitask and stay organized in a fast-paced environment.
Black Pen Recruitment is the leading recruitment agency worldwide with headquarters based in Malta (Europe) and Cape Town (South Africa).
Skills Required
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Job Detail
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Job IdJD1641700
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned