Job Description

Duties include:

• Diagnose and evaluate faults for OEM and dealer vehicles as needed.
• Perform warranty repairs for dealers when required.
• Maintain accurate and up-to-date administrative records.
• Prepare technical reports and assist panel shops with OEM vehicle repairs.
• Support dealers with on-site repairs to meet deadlines.
• Organize and prepare training sessions for the center.
• Attend local and international training seminars to meet OEM standards.
• Compile reports on technical queries from dealers and customers.
• Provide technical advice and assistance to OEM customer service.
• Analyze failure trends and implement processes to address issues and improve technician skills.
• Upskill technicians through on-the-job training during diagnosis assistance.
• Ensure service materials are updated and available in DCS.
• Coordinate with OEM departments to ensure service materials for new vehicle launches are available.
• Assist with SSQS training and exams as needed.
• Collaborate with district controllers for diagnosis support at dealers and OEM.
• Ensure accurate, cost-effective repairs by diagnosing issues promptly.
• Assist dealers off-site in the most cost-effective manner.
• Monitor and maintain cleanliness and order at OEM and dealer service centers.
• Apply 5S principles (Sorting, Simplifying, Sweeping, Standardizing, Sustaining).

Requirements:

• Completed a full apprenticeship and recognized Red Seal Trade test.
• Completed relevant technological courses.
• Knowledge of FTIR/TAR systems and SDT2 functionality.
• PC Literate
• Strong analytical, process-improvement, and report-writing skills.
• Ability to compile and analyze operational processes and reports.
• Weekly progress reports to be submitted to the manager.
• Analytical thinking, practical orientation, and solid ethics.
• Excellent communication, frustration tolerance, flexibility, and initiative.
• Team player with the ability to work autonomously and self-reliantly.
• Resilience and cultural acceptance.
• Willingness to work overtime and travel at short notice.

If your current experience and skillsets tick majority of the job specification boxes, then:
Apply directly now - Send your CV to
Feel free to contact Hayley directly on or send a WhatsApp to for more information.

Skills Required