Job Description

Remuneration: Market related - Benefits including Incentive, Company Vehicle, Fuel Card, Corporate Expense Card, Cell Phone Allowance, Provident Fund, Medical Aid
Reporting to: Head of Dealer Aftersales
Purpose of the job:
Our client a leading OEM that is all about strengthening dealer partnerships and driving aftersales performance across South Africa and beyond requires a Dealer Aftersales Controller to join their aftersales division. This role is about building solid relationships with dealers, offering proactive support and contributing to sustainable growth for both the OEM and the Dealer Network.
Responsibilities include:

• Strengthening dealer operations by offering timely, practical guidance and ensuring alignment with OEM policies
• Conducting dealer visits - both locally and internationally - to provide hands-on support and ensure operational excellence
• Tackling technical and customer care challenges head-on by offering direct and indirect solutions, helping dealers enhance their service delivery
• Dealer Operations, Relationship Management & Performance
• Deliver high-level aftersales service support to the dealer network, ensuring strong customer satisfaction and identifying opportunities for business improvement
• Guide dealer operations in line with OEM standards -- from workshop setup and resource planning to service delivery and the application of commercial policies
• Implement, communicate, and monitor:
• Dealer service performance and profitability
• Monthly and quarterly forecasts and targets
• Marketing and advertising initiatives
• Service campaigns and best-practice rollouts
• Vehicle retention strategies
• Maintenance of corporate identity standards
• Support consistent rollout of commercial activities across the network, ensuring alignment with the brand's strategic goals
• Facilitate clear communication between the dealer network and the OEM's internal departments
• Ensure full compliance with sales and operational standards across all dealerships
• Dealer Performance Monitoring & Support
• Track and analyse CSI (Customer Satisfaction Index) performance and, where necessary, implement corrective action plans to align with OEM benchmarks
• Ensure dealer premises meet OEM standards for internal and external branding and signage
• Plan and conduct regular dealer visits, providing feedback and support to improve service quality in line with franchise agreements and service guidelines
• Support dealer operations in alignment with Warranty Policy and OEM expectations
• Ensure timely distribution and implementation of technical and operational bulletins from the OEM
• Follow up on previous dealer visit discussions, ensuring that outstanding issues have been addressed and resolved or that corrective actions are in motion

Requirements:

• 3-5 years of proven experience in a senior aftersales role such as Workshop Manager, Aftersales Manager, Area Aftersales Manager, or Dealer Development Manager Aftersales, within the motor industry
• Motor Industry experience is ESSENTIAL!!

Qualifications & Experience:

• Relevant technical qualification (trade-tested technician)
• Hands-on experience in a dealership environment, ideally in a Service Manager or Aftersales Manager role
• Solid experience with accessory fitment, particularly electrical installations
• Proven ability to work independently, manage own priorities, and meet deadlines without constant supervision

Technical Skills:

• Strong understanding of workshop best practices, technical standards, and warranty processes
• Ability to produce clear, detailed technical reports
• High computer literacy - confident using Microsoft Excel, Word, and PowerPoint
• Solid decision-making and problem-solving skills, with the ability to implement new processes or systems where needed

People & Communication Skills:

• Strong interpersonal and relationship-building abilities
• Confident presenter, able to communicate effectively with dealership staff at all levels
• Assertive and professional, with the ability to guide, support, and influence dealer staff
• Team player with a proactive mindset and a service-oriented approach
• Comfortable providing feedback and follow-up support to dealers on performance and technical matters

Personal Attributes:

• Energetic, practical, and self-driven
• Flexible and adaptable to changing schedules and demands
• High frustration tolerance with a calm, methodical approach to challenges
• High integrity and initiative - someone who can take ownership and get things done

Key Responsibilities & Success Factors:

• Monitor dealer skill levels and recommend training where necessary
• Guide dealers on technical, service, and warranty-related matters
• Monitor and interpret CSI results and develop action plans where performance falls short
• Gather relevant insights to support the broader aftersales strategy

Special Requirements:

• Extensive local travel is a core part of the role
• Must be flexible with working hours and willing to attend to issues outside of standard office times
• Occasional short-notice travel (including flying) may be required
• Must have a valid passport

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.
Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application.
Applications should be submitted no later than Monday 25 August 2025.
For more information please contact:
Debbie Penrose