Odin Education Junior Technical Support Officer
Port Elizabeth, Eastern Cape, South Africa
Job Description
Basic Requirements:
- Formal Tertiary education : Grade 12, Technical, IT or Engineering degree advantageous
- Experience : IT, Technology, Education, Community Engagement, Communications
- Drivers License : Yes
- Languages : English (speak, read, and write)
- Afrikaans (speak, read, and write) optional
- 18 to 35 years of age
- African race
- Unemployed
- Never been on a YES program before
Were looking for a results-driven Junior Technical Support officer with excellent computer, communication skills and customer service skills to assist in our tech support service centre for our learners, teachers, digital learning officers and Operations team of Odin Education.
Main Tasks and Responsibilities:
- Trouble shoot, Solve and answer level 2 (technical) service tickets raised by any user within our learning system
- Provide top quality assistance, service and communication to the affected users
- Establish, develop and maintain positive relationships with the local Operations team and the remote DLO team
- Become an expert on the Omang software, back end and app side features and functionality
- Replicate technical issues before escalating to the dev team
- Identify bugs and challenges with current software features and design and suggest improvements
- Focus on user experience for continuous improvement
- Identify, assist and report on technical challenges limiting engagement
- Assist with the technical processes linked to production and customisation of devices where necessary
- Training of team members on any back-end or front-end software queries/requirements
- Overlap with operations team to ensure users receive the correct training, communication & knowledge of the Omang device to optimise their engagement
- Achieve and maintain agreed upon technical enhancement and support targets within schedule
- Continuously improve through feedback
Jendamark Automation reserves the right not to make an appointment. Applications will not qualify the applicant to an interview or appointment, as only shortlisted candidates will be contacted for interviews. Please kindly consider your application unsuccessful if not contacted three weeks after submission/closing date.
Skills Required
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Job Detail
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Job IdJD1516430
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPort Elizabeth, Eastern Cape, South Africa
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EducationNot mentioned