Job Description

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency--we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.
Our client is a US-based healthcare organisation supporting nurses across various facilities. They are seeking a proactive, empathetic individual to join their team and help ensure nurses feel supported and valued throughout their contracts. As a Nurse Engagement Coordinator, you will manage and support nurses, both current and prospective, ensuring they are engaged, heard, and well-supported. You'll work closely with the team to track clinician engagement, identify those at risk of disengagement, and provide insights that help maintain a positive experience for all nurses.
PLEASE NOTE:

• Working Hours: This role requires you to work EST hours Mon - Fri from 9am to 6pm EST (16h00pm to 01h00am South African time - subject to change depending on USA daylight savings).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
• Work Environment: This is a fully remote working role.

Responsibilities:

• Extract and analyse data from Coach Up Care to monitor clinician engagement, identify high-risk or flight-risk nurses, and send reports to relevant team members.
• Conduct regular check-ins with nurses, capturing feedback and documenting engagement.
• Record all interactions and relevant information in QuickBase.
• Execute outreach tasks and targets assigned by the team lead.

Requirements

• Previous experience in employee engagement, client support, or a healthcare-related environment.
• High emotional intelligence and strong interpersonal skills.
• Strong English communication skills, both verbal and written.
• Ability to maintain confidentiality and handle sensitive information professionally (HIPAA compliance).
• Ability to work independently and manage sensitive information with discretion.
• Detail-oriented with strong organisational and communication skills.

If you are not contacted within 14 working days, please consider your application unsuccessful.

Skills Required