Job Description

Closing Date 2023/08/28
Reference Number MMH230810-7
Job Title Non Motor Claims Team Leader
Position Type Permanent
Role Family Client Services
Cluster Guardrisk
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Sandton
Introduction

Provide a supervisory function over a defined area within the claims department which shall include among others.
Role Purpose

Provide a supervisory function over a defined area within the claims department which shall include among others.
Requirements

• Matric

• Computer Literacy(MS Word, Outlook and Excel)

• Comfortable with insurance systems

• Insurance qualification or studying towards

• 60 FAIS credits

• RE exams for representatives

• At least 5 years of experience

• Intensive knowledge of commercial insurance products and claims (non-motor)

Duties & Responsibilities

• Supervise the defined team across multiple products

• Ensure that claims are promptly actioned

• Generate and use reports off the claims system to ensure effective portfolio management within the team

• Provide technical advice to the area where required

• Manage complaints and disputes from insured parties and other stakeholders

• Regular engagement with relevant personnel to identify and address performance and general efficiency issues

• Allocate new claims

• First signatory on payments

• Weekly operational reporting to the manager

• Regular engagement with manager to identify and address performance and general efficiency issues within the team

• Continually review and measure team activities against targets

• Manage preferred list of service providers and monitor service levels

• Provide clients/ brokers with the highest standard of service

• Timely responses to email and telephonic messages

• Accurate record keeping

• Proper time keeping and task prioritization/ management

• Attending to a portfolio of claims which shall include functions among others:

• Handling and settling non-motor claims in accordance with applicable policies and standard operating procedures

• Handling and settling claims within stipulated time frames and as per SLAxe2x80x99s in place

• Entering into settlement negotiations with clients/Brokers on behalf of Underwriters

• Negotiating with various claims assessors and other related service providers

Competencies

• Good interpersonal skills

• Negotiation skills

• Management Skills

• Excellent Communication skills

• Attention to Detail

• Ability to work under pressure

• Team player

• Decision Making Skills

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

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