Job Description

To retain, maintain and increase Nedbank's client base through relevant need-based selling and servicing of financial products and services to the In-Retailer market segment.

Job Responsibilities

• Deliver on agreed sales and service opportunities by selling Nedbank products in identified In-retailer stores and communities (i.e. Boxer and Personal Loans).
• Accept and implement advice to fulfill on sales opportunities and through involving local the community.
• Understand and meet the In-retailer market client need through conducting client needs-based analysis aligned to Nedbank procedures and the FAIS Act.
• Create synergy and build relationships with internal stakeholders by participating in collaboration meetings and adhering to standard operating procedures.
• Build and maintain internal and external vendor and supplier relationships by identifying improvement opportunities and by meeting with vendors and suppliers according to Service Level Agreements.
• Ensure work completed to plan, progress reviewed and corrective action taken by monitoring activities, reviewing action plans and taking corrective action.
• Deliver agreed results and create an environment in communities for selling Nedbank products and services by utilizing resources according to Nedbank policies and procedures.
• Manage risk by meeting technical, company standards, practices and resource management (e.g. ultraviolet lights to identify false identity documents).
• Comply with risk standards, monitor and ensure corrective action taken.
• Resolve challenges in community sales areas through following managerial escalation channels and by maintaining a client centric approach.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Support the achievement of the business strategy, objectives and values.
• Stay abreast of developments in field of expertise.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes, models and systems though agile thinking.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Diploma or Degree in Finance or FAIS-related qualification.

Minimum Experience Level

• Must have 1-2 year's experience in a customer service and/or sales environment, in a financial institution

Technical / Professional Knowledge

• Cluster Specific Operational Knowledge
• Business terms and definitions
• Governance, Risk and Controls
• Administrative procedures and systems
• Data analysis
• Relevant software and systems knowledge
• Banking knowledge
• Banking procedures
• Relevant regulatory knowledge

Behavioural Competencies

• Sustaining Customer Satisfaction
• Building Trusting Relationships
• Driving for Results
• Planning and Organizing
• Building Networks
• Qualifying Sales
• Sales Persuasion
• Targeting Sales Opportunities

Please contact the Nedbank Recruiting Team at +27 860 555 566

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